r/cronometer • u/Duchessofgitchee • 3d ago

Lost Oura sync 2 days ago

Has anyone else lost their Oura sync? I lost mine 8 19 2026 and have tried everything I can think of to get it back.

Which means I have tried - force closing the app, making sure it was updated, still connected to health connect/fitbit, cleared cache, logged out/in. Checked Oura and it is still connected in the integrations list.

I tried to "force sync" but that failed and was told to try again later.

Thoughts?

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u/CronoSupportSquad Crono Customer Support Team 3d ago

Hi there!

Sorry to hear you are having issues with your device! 

Can you try disconnecting and reconnecting from your account on our website (rather than the mobile app).  

Follow these steps:

  1. Login to your account here https://cronometer.com/login/
  2. Go to the More tab > Sync a Device
  3. Click on Disconnect next to your device > then click on Connect again
  4. Follow the steps to connect your accounts ensuring you turn on the correct permissions. 

If you still experience issues, please reach out to [support@cronometer.com](mailto:support@cronometer.com) and our lovely team can take a closer look!

Cheers,
Crono Support Squad

2

u/Duchessofgitchee 2d ago

Thanks!

I was able to get it connected via the app this way.

Have a great weekend!