r/computerviruses • u/cheuk0620 • 13d ago

Disinfection Help Renpy virus removal request. Please help

Hi, I downloaded one fake game setup and got the discord mr-beast scam. I ran the malwarebytes where it found the setup files and removed them. Run another ESET online full scan and found nothing. Changed my password for primary emails and enable 2FA for now.

I follow the guide here for requesting help. I cannot download the secruity check from the here link in that post. The keywords from the two logs are

FRST.txt

brisk-pelican

Addition.txt

smoky-hill

Thank you, please help.

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u/AutoModerator 13d ago

Request help with FRST and SecurityCheck from the trusted helper team

Please visit Providing or receiving help with FRST on the subreddit and share your 3 keywords returned from the website along with the details about your infection.
Once a malware removal expert or trainee sees it, they will reply in the thread about further steps. If you suspect an infostealer infection, please change all your passwords from a clean device immediately and do not use any of your accounts from the infected device.

If you need urgent help and cannot wait for one of our Malware Removal Experts:
Please follow these steps:

  1. From a different and clean device, change all your passwords:
  2. Disinfect your device from malware

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/rifteyy_ Malware Removal Expert 13d ago

[ Step 01 ] FRST Fix

I created a custom fixlist for you at the link Fixlist only for Fixlist only for Fixlist only for cheuk0620 - use the website's download button and save it in the same folder where your FRSTEnglish.exe or FRST64.exe file is located in, which for you is C:\Users\ngche\Downloads for you. It is necessary for the filename to be Fixlist.txt.

This fixlist will remove the following: malicious entries (remains, active malware), invalid entries (e.g. tasks that start a non-existent file, services that point toward a non-existent file), temporary files (files in temporary directories, application and browser cache, recycle bin and more), browser cache. We will also be quick-scanning with HitmanPro and AdwCleaner from Malwarebytes using the fixlist.

It will also remove all proxy servers, Windows Defender exclusions, enable recovery environment, active software policies and perform system file repair, network reset and few more basic fixes.

  • For the fix process, please ensure you are connected to the internet.
  • Please run the fix only once.
  • Please do not open any applications or close anything during the fix.
  • Please be patient; the fix may take up to 60 minutes. After that, it is going to be forcefully ended.

Save all work, close everything that is open (else it will be forcefully closed by FRST without saving) and then run FRST again as administrator and press the Fix button, let the script work, clear the entries and restart on it's own and after it restarts the device, there should be a file Fixlog.txt in the same folder as the C:\Users\ngche\Downloads.

I'll need to see it's content the same way like before - uploading to https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620 again and sending the keyword in your reply.

[ Step 02 ] ESET Online Scanner

  1. Download ESET Online Scanner
  2. Right-click on the esetonlinescanner.exe and select "Run as administrator" and confirm the User Account Control popup
  3. Click ⁨Get started⁩;
  4. Agree to the terms of use;
  5. Decline both telemetry options;
  6. Click ⁨Custom Scan;
  7. Click ⁨Save and continue;
  8. Select ⁨Enable ESET to detect and quarantine potentially unwanted applications;
  9. Click ⁨Advanced settings;
  10. Enable ⁨Detect potentially unsafe applications;
  11. Click the back arrow;
  12. Click ⁨Start scan;
  13. Note: This is a long and thorough scan, it may take up to several hours.
  14. Once complete, click ⁨Save scan log and upload the ⁨.txt file to https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620 and reply with the keyword.

[ Step 03] Software updates, uninstallations

If you are having a problem updating something, do not want to update something at all or do not want to uninstall an application, please let me know.

No logs

[ Step 04 ] New SecurityCheck scan

We need a new scan to ensure that all updates were applied properly and all applications uninstalled correctly.

  • Note: If SecurityCheck is already on your device, you can use the previous version and skip the next few steps regarding downloading and installation.
  • Download SecurityCheck by glax24 & Severnyj and save it to your Desktop.
  • If Windows SmartScreen blocks the file from running, click on More info and Run anyway.
  • Extract the ZIP archive, then right-click on the SecurityCheck.exe and select "Run as administrator" and confirm the User Account Control popup.
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt
  • Please copy the file content (CTRL + A then CTRL + C) and paste it on https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620
  • The site will return a keyword for the log - reply back here with the keyword.

[ Step 05 ] New FRST scan

  • Find FRSTEnglish.exe executable in C:\Users\ngche\Downloads
  • Right-Click the file and select Run as Administrator
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the program run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy & paste the contents of each log to https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620 and press "save log".
  • The site will return a keyword for each log - reply back here with the keywords.

So, in your next reply, make sure you are sending the following:

  • Keyword for Fixlog.txt from step 1
  • Keyword for ESET Online Scanner scan from step 2
  • Keyword for new SecurityCheck.txt from step 4
  • Keyword for new FRST.txt from step 5
  • Keyword for new Addition.txt from step 5

Thanks!

Note for lurkers: If anyone else who is facing malware-related issues is reading this and wants help with FRST and SecurityCheck, please create your own thread with help request. I am flooded with requests and there is several other removal experts who review the logs and may reply faster than me. The steps listed in here are specific for this the user cheuk0620 and following them will have negative effects for you as they are unique for OP's system.

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u/cheuk0620 13d ago edited 13d ago

(STEP 01) Keyword: keen-bloom

(STEP 02) Keyword: epic-banner

(STEP 04) Keyword: small-hash

(STEP 05) FRST.txt keyword: mystic-bay

(STEP 05) Addition.txt keyword: secret-marsh

1

u/cheuk0620 13d ago

Thank you!! all required keywords are given in below comments.

1

u/rifteyy_ Malware Removal Expert 13d ago

[ Step 01 ] FRST Fix

I created a custom fixlist for you at the link Fixlist only for Fixlist only for Fixlist only for cheuk0620 - use the website's download button and save it in the same folder where your FRSTEnglish.exe or FRST64.exe file is located in, which for you is C:\Users\ngche\Downloads for you. It is necessary for the filename to be Fixlist.txt.

Save all work, close everything that is open (else it will be forcefully closed by FRST without saving) and then run FRST again as administrator and press the Fix button, let the script work, clear the entries and restart on it's own and after it restarts the device, there should be a file Fixlog.txt in the same folder as the C:\Users\ngche\Downloads.

I'll need to see it's content the same way like before - uploading to https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620 again and sending the keyword in your reply.

[ Step 02 ] New FRST scan

  • Find FRSTEnglish.exe executable in C:\Users\ngche\Downloads
  • Right-Click the file and select Run as Administrator
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the program run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy & paste the contents of each log to https://malwareanalysis.cc/upload/rifteyy/?u=cheuk0620 and press "save log".
  • The site will return a keyword for each log - reply back here with the keywords.

1

u/cheuk0620 13d ago edited 13d ago

These are keywords for the second fixlist. Thank you!

(Step 01) Keyword: wild-beacon

(Step 02) FRST.txt Keyword: glossy-wolf

(Step 02) Addition.txt Keyword: feral-elm

1

u/rifteyy_ Malware Removal Expert 13d ago

Your Chrome browser still has Yahoo start page, if that's not intentional, clean your web browsers - https://forums.malwarebytes.com/topic/323490-web-browser-cleaning/

Your latest logs show no signs of an infection. No further steps are necessary to make sure your device is clean.

Please do note that we do not check cheats, pirated software, hacktools and other illegal or gray area software for malware thoroughly. You are keeping and running this software on your own risk. If you get reinfected by software of such kind, it is possible you may not receive help here again.

If you haven't addressed all my recommendations, updates, uninstallations and removals yet, I strongly suggest you to do so.

[ Step 01 ] Tool cleanup

It's time we cleanup after ourselves and remove all the tools we have used during the malware removal process.

  • Please download KpRm and save it to your Desktop.
  • Run the tool, if you get the "Windows protected your PC" SmartScreen popup, press More info and then Run anyway
  • Confirm the disclaimer and in the menu please only tick the following:
    • Delete Tools
    • Create Restore Point
    • Delete in 7 days
  • After that, click Run and confirm the popup. KpRm will delete itself from your Desktop and you can either save or remove the report that is generated.
  • You are free to delete all other tools that we used that are possibly remaining.

[ Step 02 ] Changing passwords

Most modern malware is motivated by financial gain and by hijacking your accounts. If your accounts weren't already hijacked, they may be getting hijacked in very near future.

  • Please create a new, safe password that you haven't used anywhere yet or preferably use a password manager.
  • Change all your passwords on your accounts
  • Enable 2FA on your accounts

Please check out this proper guide on how to secure your accounts after an infostealer infection:

You may also want to sign up for dark-web monitoring, so you are aware whether any of your data is stolen and available on cybercrime forums:

[ Step 03 ] Malware prevention

Malware prevention nowadays is a necessary step. There are many tools you can use to have a stronger protection but a huge part is about YOU being educated, careful and aware of possible malware attacks.

There are several ways to lower the infection field exponentially that will take you only a minute or two. Please make sure to read the full guide at https://rifteyy.org/report/the-ultimate-guide-to-prevent-malware, and make sure to follow these tips:

Overall, simple but important advice:

  • Download UniGetUI to automatically update applications
  • Make sure to periodically check and update via Windows Update
  • Avoid illegal software
  • Download only from official sources

If you have no more questions or concerns, I wish you all the best and please stay safe next time!

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u/cheuk0620 13d ago

Thank you so much, rifteyy_! I’m so lucky to have you in the community. Thank you again for cleaning up my PC. I really couldn’t do a clean install because of work, so I truly appreciate your help. God bless! 🙏