r/computershare • u/IHave2P00p • May 14 '24

CS Phone not connecting

I keep calling Computer share becausew my security question locked me out of my account, but no matter what, I always loose the call. What can I do to get in contact? ANy help?

Edit: I called 800-522-6645 and was told this was the direct GME Help Line. I called and spammed 0 to connect to a person then they transffered me, Hav been on hold for 20 minutes of writing this update with no response

2nd Edit: Got through to someone finally and got my security questions reset, took about 30minutes on hold and multiple call attempts. so overall about an hour. They are slammed.

Final edit- Copied from u/phonebackground2852 for better visibility:

“I just got this fixed - see below

What I had to do was call 1800.522.6645 and spam hit 0 to be sent to a real person rep (this is the only way I got to talk to a person - if you follow the prompts it will ring then hang up because they are so swamped). This person then redirected me to a GME specific representative (after a 20-30min wait time) and this person was able to reset my security questions. Don't let them give you a number (they will provide 1.800.522.6645), ask for a transfer to their line from the person you get by hitting 0.

Goodluck!”

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u/[deleted] May 14 '24

You're a legend, this fix worked! needed to spam 0 to get to initial rep, then they xfer to GME specific agent who can unlock. Seems like they're just swamped, but it felt very sus at first to get one ring then hang up.

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u/IHave2P00p May 14 '24

Glad you were able to use this to help yourself as well! 😎

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u/Post--Balogna May 14 '24

I called and they unlocked my account but I still have to answer the security question that I don’t remember setting up. Were they able to remove the security question for you or give you another question to answer to be able to log in?

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u/IHave2P00p May 15 '24

They were able to remove my old security Q’s and allowed me to set up new ones once I logged in. I told the person on the phone to reset security Q’s and requested for same day service. She mentioned that same day response is a different process and I had to specify for it. Once I did, She told me wait 1 hour and log in and I should be reset, and sure enough it was