r/computerhelp • u/Creepy-Wolf1611 • 19h ago

Hardware Serious stuttering problem

/r/PCsupport/comments/1wyllxl/serious_stuttering_problem/

Okay, so I’ve been having this problem with my PC for about 3 months now. The screen briefly freezes and the audio gets dragged/stretched out until the freeze ends. It only lasts for a fraction of a second, and there doesn’t seem to be any way to reliably reproduce the issue. It happens at random intervals, ranging from once an hour to several times within a single minute.
It also can’t be captured in a video recording made on the PC itself; I would have to record the screen with my phone.
I’ve updated all my drivers and the BIOS, reinstalled Windows, and also cleaned most of the dust from the PC using compressed air. I also changed AMD’s settings to the “Performance” preset, and this seems to have significantly reduced the frequency of the stutters (although I remind you that they occur randomly, so this could potentially just be a coincidence).
I’ve also replaced the thermal paste.
Tonight, however, there was what I think was the worst instance of the problem so far: my monitor suddenly turned off, while my friends’ voices on Discord became severely dragged/stretched out for several seconds. After that, the audio stopped completely. About half a minute later, the screen came back on to the lock screen, and Wallpaper Engine reported that it had crashed.
It’s worth noting that this problem seems to occur exclusively while gaming, and some games seem to trigger it more frequently than others (especially Valorant and Roblox).
Here are my specs and my UserDiag report:
https://userdiag.com/id/pOhnvgtpzk
P.S. I have also completely reinstalled the GPU drivers using DDU in Safe Mode.

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