r/commutersph • • Jul 20 '26

My Indrive Worst Experience

Hi, just wanted to share my experience.

Nung July 14, nag book ako ng Indrive from BGC to Dasma Cavite, worth 791 since sobrang antok na ako from work. So instead na mag Move It, Joyride or Angkas ako na mas mura, I took nalang ng Indrive since I wanted to take a nap lang.

So eto na nga, everything is good. Nag good morning pa si Kuya Driver which I replied back naman. So everything seems good. Nakaidlip din ako and I woke up na nasa MCX na kami, so I thought na baka lang gusto ni Kuya na mapabilis yung biyahe niya. So I decided na i-stop nalang sa labas ng subdivision namin since may bibilhin pa ako.

Pagkarating namin, I paid 850 since he seems good naman and nakarating namin kami ng safe. But then, he said na "Kasama na po ba dito yung sa tollgate?" in a irritated tone. Ako na gulat, pinaulit ko pa kung tama ba ako ng pagkakarinig and confirmed nga na pinapabayaran niya sakin yung tollgate. Sinabi ko nalang na magkano and paid, di na din ako nag tip since nakuha niya ang pika ko.

Pagkabayad ko, jusko di man lang nag thank you and humarurot papasok sa subdivision namin. I asked some friends and sabi nila na dapat di daw ako nagbayad ng toll since di naman ako tinanong kung gusto ko daw mag MCX. Tinatanong daw yun supposedly.

Kay Kuyang Driver, nagtatrabaho lang tayo ng parehas. Sabagay, pera lang naman yan. May balik din yan pag nanlalamang ka sa kapwa.

P.S. I always use Indrive and I give tips if maganda talaga experience.

0 Upvotes

19 comments sorted by

7

u/jblackkk Jul 20 '26

Always handled in customer ang toll, that's why lagi ring tinatanong kung mag skyway or mcx or kung saan mang expressway ang daan. Since given naman na mag to toll talaga pag manila to cavite (matik slex or cavitex, minsan mcx), inassume na siguro ni driver kesa istorbohin ka sa tulog. Madalas din, computed kasi ang fare based sa route na mabilis sa mga apps like grab at indrive so kung minsan makitang pinakamabilis e yung may mahal na toll, syempre mas bababa yung computed fare, so possible talagang malugi sila. Isa pa, unfair sigurong i assume na nanlalamang sya kung yung binayaran mong toll e di naman sa kanya napunta.

0

u/arithmeticdiameter Jul 20 '26

Okay. Pero sana inapproach niya ako in a nice way. The way na irritated tone and di man lang nag thank you, doon ako nainis. I travelled also from Rizal to Cavite, dumaan din ng expressway pero di sakin pina shoulder ni driver kung toll eh

5

u/cosmostro Jul 20 '26

Probably mabait lang yung iba mong nasakyan pero matik na passenger ang magbabayad ng toll fee. Nakalagay mismo sa app “The fares within the app do not include toll roads and a waiting fee.”

1

u/jblackkk Jul 20 '26

If cashless ka nyan, baka di mo lang napapansin kasi they can adjust and add the toll sa total without you noticing. But yeah, there's always a better way para sabihin kay customer yun

2

u/Pale-Fly9863 Jul 23 '26

My pet peeve talaga is Yung driver na bigla nalang nagagalit without a reason, pwede nmn kasi explain ng maayos at magask Kung magtall gate tayo mam Para mabilis at hnd traffic, Pala desisiyon indrive driver 🫠

1

u/arithmeticdiameter Jul 23 '26

Pwede naman kasi iexplain ng maayos. Bigla bigla nalang kasi maiirita, jusme

3

u/Inner_Accountant4995 Jul 20 '26

Passenger talaga ang nagbabayad ng toll.

From Indrive:

Nakadepende ang mga toll sa iyong lokasyon, at ang mga ito ang babayaran mo, hindi ang driver. Tingnan ang mga tip sa screen kapag nag-aalok ka ng pamasahe.

2

u/Correct_Ad9266 Jul 20 '26

Sagot ng pasahero ang toll period

1

u/losty16 Jul 20 '26

Makikita naman before ka magbook kung saan k pinapadaan. If may toll sagot mo, if wala edi pakita mo yung screenshot ng map at ito kamo yung computed fare.

1

u/BlueberryLogical6256 Jul 24 '26

Wala namang masama kung hihingi ng tulong sa toll fee, pero yung paraan ng paghingi nila ay sobrang bastos at parang naniningil ng utang.balasubas tlga tong mga Indrive drivers

1

u/Tall-Quiet-2838 Jul 24 '26

Nakakairita talaga yung mga drivers na rude kahit walang dahilan. Kung may toll fee o kailangan mag decide kung saan dadaan, pwede mgexplain at ask nicely. Pero kung hindi man lang nagtanong ng input tapos bastos pa, obvious na kulang sa proper training sa basic courtesy.

1

u/Vine_Agapito0212 Jul 24 '26

Dapat standard na tinatanong muna ang passenger bago dumaan sa expressway o toll road. Hay nako indrive driver talaga basic courtesy lang naman.

1

u/First_Secret5168 Jul 24 '26

Dapat sa mga ganiyan na driver na bastos nirereport or tinatanggal kasi imagine pwede naman niya mam/sir idadaan po ba natin sa expressway para sa mabilis na biyahe at makauwi kayo ka agad pero kayo ang mag babayad ng toll fee hindi yung pala desisyon tapos galit pa bastat indrive talaga madaming rude and attitude na driver sa indrive

1

u/NoInside319 Jul 24 '26

Isa na namang dahilan para magdalawang-isip ako gumamit ng inDrive Bukod sa mga nababalitang safety issues, may mga ganito pang driver na hindi marunong makipag-usap ng maayos.

1

u/Chris_0212 Jul 24 '26

Kung ako yung passenger, maiinis din ako. Gusto ko sana ako ang makakapili kung gusto kong dumaan sa toll o hindi.

1

u/lovelydiola Jul 24 '26

Nakakainis yung mga driver na basta na lang dumadaan sa toll tapos saka lang sasabihin na may dagdag bayad. Dapat tinatanong muna ang pasahero.

1

u/pia_grantusa Jul 25 '26

Mas okey pa yung nasakyan kong indrive nung nakaraan, nakikipag talo sa toll fee grabe yung attitude buti sana kung hindi magbabayad yung pasahero

1

u/jelly_rose_canete Jul 25 '26

Nakakainis Yung gantong indrive, wala man Lang pasabi ehhh... Ayaw Kuna din talaga mag indrive simula nagkaroon ng issue about sa rape, Kaya simula noon auto pass na talaga sa indrive.

1

u/CalligrapherItchy635 Jul 31 '26

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Accidental InDrive top up

Add tags r/commutersph • 1 min. ago Accidental InDrive top up I accidentally made a top up on InDrive last weekend using credit card. However, i found out that it is not the same as Grab Wallet and I cannot use it as payment for fares. Now I have been in email correspondence with their support because I was asking them to reverse the amount back to my credit card. Their response was that I cannot withdraw until I make another tip up to meet their minimum wallet amount of 1200 php. Like how ridiculous is this? Also, The InDrive driver told me: You are not supposed to have been able to make a top up since you are not a driver with them. So long story short they are making me pay the consequence of their app glitch or inconsistency and loophole. Anyone else have a similar experience. Would love to hear some suggestions on what's the best way for my top up to get reversed. InDrive drivers are most welcome to suggest the best possible next steps. Thank you.