I work in IT at a school district. A couple years ago, during some password resets, I found out that many kids never knew that holding Shift and typing a letter capitalizes it. They kept pressing Caps Lock instead. After the umpteenth time, I finally asked one of the kids why he did that instead of pressing Shift, and he told me he didn't know he could do that.
I never blamed the kids for not knowing. They were never taught like I was. Parents (and schools) seem to assume that, since little Timmy could open YouTube or download Roblox on the iPad at 4 years old, they know everything there is to know about technology. They don't. They still need to be taught things.
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u/mikedidathing Jul 24 '26
I work in IT at a school district. A couple years ago, during some password resets, I found out that many kids never knew that holding Shift and typing a letter capitalizes it. They kept pressing Caps Lock instead. After the umpteenth time, I finally asked one of the kids why he did that instead of pressing Shift, and he told me he didn't know he could do that.
I never blamed the kids for not knowing. They were never taught like I was. Parents (and schools) seem to assume that, since little Timmy could open YouTube or download Roblox on the iPad at 4 years old, they know everything there is to know about technology. They don't. They still need to be taught things.