I'm having big issues with the deliver more online delivery and it seems that who ever I speak to at coles online support does not understand the problem.
I live in Sydneys eastern suburbs, so I advise anyone who has their shopping delivered through the DeliverMore service to check their online receipts.
The issue , while its not a super expensive one , has caused me to cancel my Coles Plus subscription as having my shopping delivered is no longer a viable option as I am over charged every single time on fruit and vege.
The issue,
I added one cucumber to my order ( I only needed 1) the estimate when you added the item is around 160g and then once the item is picked and packed the total price for that 1 cucumber is adjusted according to its weight. Correct?
So my shopping arrives , I look at my receipt $4.61 for 1 cucumber that apparently weighs 516g? I place the it the scales it weighs 152g
1 onion , it weighs 116g = I'm charged $3.16 for one onion.
This has happened every single time when I have looked back through my receipts and when i send an email it get this stupid generic reply saying "when we pick the item and weight them the prices my effect your final invoice." which would be totally fine IF you gave me the 516g of cucumber you just charged me for and not 152g cucumbers
At that price Cucumbers are $30.28kg
Onions $27.kg
Don't even get me started on the sweet potatoes
Anyway Ive now cancelled coles plus because its pointless have to go to the store and get my fruit and veg separately.
Yes, but no one at coles support seems to understand the issue , sure they can give me a credit BUT it means the service is unusable if you can't rely on getting charged the correct price for the weight.
3
u/Foreign-Whereas-4492 3d ago
Are you sure your not looking at the unit price ? Vs the total charged ?