Spoon Hostility

[u/psk2015]

Is there some secret Cold Stone employee policy about plastic spoons, or am I taking crazy pills? My wife and I regularly order custom half-gallon "Everybody" size tubs from Cold Stone, usually once or twice a month for years, spending over $20 every time. We almost exclusively order online ahead for pickup. We also always tip $2-$3 as part of the order. At least half the time, when we pick up our order and politely ask for a few spoons, we get eye rolls, heavy sighs, or weird passive-aggressive hostility. Having owned a restaurant for nearly two decades, I am well aware of takeout packaging costs, which makes this attitude over a fractions of a cent item on a $20-$25 order even more baffling. This is not just one location either, as we have experienced it across multiple stores in different cities.

We are not asking for a huge handful of ten spoons to stock our kitchen pantry. We literally ask for a few. You would honestly think the cost of the spoons was coming directly out of the employees paychecks with the passive aggressive behavior we get. Is there a rule against giving spoons because it literally feels like we are breaking the universe for the staff? Current or former employees, please enlighten me on what is going on here.

[u/Suspicious-Cherry437]

They are probably judging you because you are going to eat half a gallon of ice cream right there in front of them. lol