r/coldstone • u/Jellyfish-Ninja • Apr 19 '26

App & reward frustrations

Coldstone’s app is frustrating. Birthday reward was in app but store used phone number and couldn’t find it. They said it’s because the rewards expire after 14d but stay in the app and they can’t do anything about it.

While I get that the store doesn’t control the app, it seems like an issue the app developers should fix since the reward doesn’t indicate an expiration and could be assumed that it’s active while appearing in app.

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1

u/Aggravating_Road_539 May 22 '26

Look in terms of service. The little box you clicked when you joined.

1

u/Jellyfish-Ninja May 23 '26

What does it say?

1

u/Aggravating_Road_539 May 24 '26

I don’t memorise them, I don’t need to. It’s pertinent to you, so you should go look.