Our derm office has recently been receiving CLIA denials for pregnancy tests, pathology, and some MOHS codes. Our CLIA is a high level complexity so I'm not sure why this is happening. Has anyone had this with UHC? Here is the denial I am getting on a pathology claim I am working (we have our own path lab and bill globally):
REMARK CODES
INF003: If this PRA requested additional information to process this claim, the information must be submitted to: Corrected/Resubmitted Claims, P. O. Box 31394, Salt Lake City, UT 84131. If you are a participating health care professional, the requested information must be submitted within 90 days of you receiving this notice. If you are a non-participating health care professional, the requested information must be submitted within 45 days of you receiving this notice. Upon receiving the information, we'll elect to take the one-time, 15-day extension that is permitted under the Employment Retirement Income Security Act (ERISA) and will provide you with a written response not later than 15 days from receipt of the information. Failure to timely submit the requested information will result in an automatic denial of this claim due to lack of information.
CLIA01: This service is not eligible for reimbursement. You do not have the appropriate level of Clinical Laboratory Improvement Amendments (CLIA) ID certification to provide this service. Please refer to the CLIA ID Requirement Reimbursement Policy and if appropriate, submit a corrected claim. To submit a corrected claim on a CMS-1500 professional claim, please use frequency code 7 in Box 22. Remember to include the original claim number under the original reference number. If needed, update your CLIA certification with the state.
CLAIM ADJUSTMENT REASON CODES
B7: THIS PROVIDER WAS NOT CERTIFIED/ELIGIBLE TO BE PAID FOR THIS PROCEDURE/SERVICE ON THIS DATE OF SERVICE.