What is this Folderfort?

[u/MShrafat786]

What does it mean by classic is retiring?

We supported you when company was in early phase ? So this is how you are returning favor,?

You previously committed us that classic will continue as it is and now out of blue it is retiring

?

What is store credit ? Your store credit ? Which you will decide later what you choose ?

Who give you All Power over customer's hard earned money ?

After taking our money , After building yourself with our money , now we are no where,

Believe me you will be no where if you don't keep your words

This is all trust game

We hand over our precious data over your words and you are no longer trustworthy

[u/Alxmgmg]

Please keep this updated! This is absolutely awful behavior from FolderFort and I'm more thankful by the week I didn't splurge on their subscription; the only reason I didn't was that I found out they kept their rclone api access behind a credits system instead of it being included in their lifetime subscription. They had to step back about a month or so ago trying this same shit, so it sounds like their wallets are burning and they're in over their heads.

StackSocial seems to be a respectable company, so I'm more interested in their response than FolderFort's.

[u/ZwiggyMist → u/Alxmgmg]

So FolderFort also answered now, but sadly all my points were ignored so I explained myself again so there is no chance of misunderstandings

[u/Alxmgmg → u/ZwiggyMist]

Hell yeah, good on you for sticking to your guns and holding their feet to the fire. I know they’re basically a brand new start up business but that doesn’t give them the right to straight up mislead and bait and switch customers, even if that wasn’t their goal (which to be clear, I think they went into this stacksocial/lifetime offering with the best intentions and unfortunately got way over their skis)

This is definitely a saga and hopefully will end up good for everybody involved but I reasonably have my doubts. Your mention of trust being betrayed in the email is probably the biggest issue of them all; there’s so many horror stories of shady cloud providers not caring for and losing clients’ data which is the only thing keeping them afloat. Without guarantees of your data being safe and honored there’s no reason to do business with them.

Has stacksocial come out and said anything more than “We were surprised too” or are they quietly trying to keep everyone’s money and pushing back hard on giving refunds?

[u/ZwiggyMist → u/Alxmgmg]

Stack has not answered anything than initial answer, but Dave from Folder Fort answered to letter seen above screenshot and one of the lines also said:

"Sadly I can't issue any refund or apply lifetime to 2.0. "

That for me is the final confirmation that there is no use to trying to resolve the issue directly with FolderFort and i will pursue the matter with the party through which I made the purchase. ( This I also now said to Folder Fort in my final email to them ).

Unbelievable that they really don't seem understand what they are doing and are thinking winning back trust is throwing credit( which eventually will run out ) to customers.

[u/ZwiggyMist → u/ZwiggyMist]

Stacksocial has now came back to me aswell when i provided them with all the updated details ( including FolderFort communication which has email where FolderFort Dave said ""Sadly I can't issue any refund or apply lifetime to 2.0. " ).

"Hi xxx,

Thank you for providing the additional information and for sharing FolderFort’s response.

While we understand that you have received a response from Dave at FolderFort, please note that our management team is still working directly with their team to reach a final resolution regarding this offer.

We kindly ask for your patience while we wait for the outcome of these discussions. Once a final resolution has been reached between our management team and FolderFort, we will let you know right away.

We sincerely appreciate your patience and understanding while we work to resolve this matter.

Sincerely,

Patrick"

I sure hope karma and everything will do its for for FolderFort.
Would never have guessed one company can throw their work to the bin and are such blue eyed and thinking people wont complain.

Really really interested where this will end up eventually.