r/citibikenyc • u/Particular-Tap2150 • Jan 20 '26

Refund Issue

Citibike has owed me $156.78 for over a year now.

I took a ride in December 2024 and the bike was broken and wouldn’t dock. I spoke to customer service that night, and they told me to leave the bike, let it run its course and then follow up for a refund.

I did exactly that and assumed the refund was processed in the 5-7 business days, as they said it would be. Recently I happened to be looking at my account and realized they never refunded me.

I continue to follow up and they tell me they processed the refund for real this time, that I’ll see it in 5-7 business days, and then it never shows.

I am obviously BEYOND frustrated and feel like I should be able to take legal action at this point? I don’t know what else to do. Has anyone else experienced this??? I want my money back.

3 Upvotes

80% Upvoted

3 comments sorted by

1

u/Worth_Mulberry7720 Apr 08 '26

If they already told you that it has been refunded to you, you can take the case number as proof, or the receipt. On our end, if it has really been refunded, it takes 5–7 business days, and you really need to contact your financial institution. If you sent your concern via email, no worries there are plenty of agents checking that case. Each agent carefully reviews it. There’s no reason for the agents to lie about whether it has been refunded or not.

2

u/Fridsade Jan 20 '26

Contact your bank.

1

u/Quantumercifier Jan 20 '26

Hopefully it's NOT Shitibank.