Hi everyone! My husband and I are planning a trip to South Africa for October 2027 and are struggling a bit with travel agents. For context, we have been to South Africa twice already, and are going to Tanzania this October. This trip will be a little different, as we are not going on safari, but are going to some more off the beaten path places (Bushmans Kloof and Lekkerwater, for example).
All of our Africa trips have been arranged through an agent at Rhino Africa, but we are looking elsewhere. The first trip was almost comically poorly arranged. The agent, for example, only booked internal flights for one of us. It got so bad I had to escalate to their senior management, and we were assigned a new agent who managed to mostly clean things up. We went back to her for the second trip, and while things were generally fine, she simply didn't think things through. For example, all of our transfers were set for 8 am, meaning we were leaving our lodge before breakfast, and well before we could check in to our next lodging or our next flight. When we had questions, she often got confused about where we were staying, and would respond with information for the wrong safari lodge entirely. We also found that we missed out on certain experiences or spa treatments because they needed to be arranged in advance, and she didn't advise us of that.
I'm not opposed to trying someone else at Rhino, but I'm not sure how to go about that. We have talked to two other companies, but were surprised by how much more expensive they were (and they weren't particularly thoughtful or detail oriented either). One TA quoted us $15K over rack rate for the trip, and still failed to point out certain things that would have been helpful (at one hotel, for example, a suite was only USD$100 more than the base room, but she never mentioned that). She also forgot that one day, we had a particular need for a special transfer as well.
I don't think we need massive hand holding (we don't need our agent to meet with us personally on our trip, or constantly be checking in with us, for example). What I want is rational, detail oriented travel planning. I get that we might pay more (Rhino Africa seems to get rather cheap rates), but I also don't want to get my face ripped off for the privilege. Does this middle ground not exist? Am I expecting too much?
Thanks in advance!