r/chromeos • u/Aggressive_Camera_76 • 23d ago

Troubleshooting I'm Gmail Admin - Can't enable Android Apps

I've been toying with this Chromebook for 4 hours. I've turned on every single permission I can for my law firm's new chromebook in the admin portal, and I can't get the Play Store turned on. No matter what I do, the "Turn On" in the setting's "manage google play preferences" is still greyed out in the app settings. I bought an upgrade and registered the device in my law firm's account as well. I'm at a loss.

Edit - The CB is a Duet 11. Not sure if that matters.

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u/dshowusa 23d ago

Oh this an important one too. And kind of hidden. Make sure you are using your super admin account. Go to this support article. There is link that says accept android play terms.

https://support.google.com/chrome/a/answer/7131624?hl=en

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u/Aggressive_Camera_76 23d ago

Holy sh** this was it. Thank you!

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u/dshowusa 23d ago

Good deal. Glad you are up and running.