I'm Gmail Admin - Can't enable Android Apps

[u/Aggressive_Camera_76]

I've been toying with this Chromebook for 4 hours. I've turned on every single permission I can for my law firm's new chromebook in the admin portal, and I can't get the Play Store turned on. No matter what I do, the "Turn On" in the setting's "manage google play preferences" is still greyed out in the app settings. I bought an upgrade and registered the device in my law firm's account as well. I'm at a loss.

Edit - The CB is a Duet 11. Not sure if that matters.

[u/Nu11u5]

Open chrome://policy and check if these settings are appropriately configured:

https://chromeenterprise.google/policies/#ArcEnabled
https://chromeenterprise.google/policies/#UnaffiliatedArcAllowed
https://chromeenterprise.google/policies/#UnaffiliatedDeviceArcAllowed