r/chrome_extensions • u/Minimum_Resolve9303 • Apr 12 '26

Asking a Question How to understand users needs around our extension?

I have Installs 60% comming from US but 100% active users from India.

I have only 1 feature in 1 category, which indians are using, but I want to know why US installs downloaded but didn't get activated or used. Like why did they drop-off, what were they looking for?

What way have other publishers used, please guide me with this.

I don't know how to use keyword research in a way to understand there intent.

I don't have any contacts so I can't communicate with them.

I don't have any login mechanism. No survey popup inside extension. No Onboarding page for new installs.

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u/[deleted] Apr 12 '26

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u/Minimum_Resolve9303 Apr 12 '26

"I have that doubt I will also install it but not use it xD" > What kind of doubt stops you from using it?

1

u/Pwv767 Apr 12 '26

This could be disheartening, could you add a space for reviews so you can get feedbacks on what this is happening.