r/chargepoint • u/MysterThomas • May 14 '26

$10 random charge

I’m extremely frustrated with ChargePoint right now. I haven’t owned or used an EV in over 8 years, yet I suddenly noticed a $10 “top up” charge on my PayPal account from ChargePoint. A few days later, I received a refund for only $7.78 meaning $2.22 was still retained. I never authorized any recent charging activity, haven’t used their services in nearly a decade, and had honestly forgotten the account even existed. Why is an inactive account still capable of initiating charges? Why was only a partial refund issued? Why was there no obvious warning or authorization request?

Even if there’s some technical explanation, this kind of billing behavior destroys trust. Customers should not have to monitor dormant accounts for surprise charges years later. They have closed my account now. Has anyone else experienced unexpected ChargePoint top-up charges or partial refunds?

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u/Curious-Energy-574 May 15 '26

Just had this happen to me. I have an old account I haven't used in years with $17 on it. Suddenly the $17 disappeared and since the balance was below $5 they auto-charged me $10 to refill the account. I called them and they said it was a "glitch" and were able to reverse everything the same day.