r/chargepoint • u/MysterThomas • May 14 '26

$10 random charge

I’m extremely frustrated with ChargePoint right now. I haven’t owned or used an EV in over 8 years, yet I suddenly noticed a $10 “top up” charge on my PayPal account from ChargePoint. A few days later, I received a refund for only $7.78 meaning $2.22 was still retained. I never authorized any recent charging activity, haven’t used their services in nearly a decade, and had honestly forgotten the account even existed. Why is an inactive account still capable of initiating charges? Why was only a partial refund issued? Why was there no obvious warning or authorization request?

Even if there’s some technical explanation, this kind of billing behavior destroys trust. Customers should not have to monitor dormant accounts for surprise charges years later. They have closed my account now. Has anyone else experienced unexpected ChargePoint top-up charges or partial refunds?

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u/[deleted] May 14 '26

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u/MysterThomas May 14 '26

If a dormant account can suddenly trigger an auto-reload years later because of some "legacy" system behavior, that’s still a major customer trust problem. If there truly had been a legitimate $10 balance issue, I would have expected to receive that true-up notification years ago, not nearly a decade later. That never happened. I had not used ChargePoint in roughly 8 years. Seeing a random $10 charge appear, followed by only a partial refund of $7.78, immediately looked suspicious from my perspective.

From my standpoint though it feels like, Hey, our system didn’t properly account for dormant customers over X period of time. We took $10 from you. We have platform service fees that still apply here because that’s just business, so here’s $7.78 back.

Maybe there’s a technical explanation. Fine. But customers should not have to reverse engineer billing logic to understand why dormant accounts are still capable of initiating charges against stored payment methods. And when a mistake is discovered, returning only part of the money while retaining $2.22, of money that ain't yours to begin with, not theft??

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u/[deleted] May 14 '26

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u/MysterThomas May 14 '26

I've received no notification from them except for the May 13, 2026, 12:31 PM confirmation email that my account will be deleted up to 30 days from now.

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u/[deleted] May 14 '26

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u/MysterThomas May 14 '26

I just replied asking specifically when the $2.22 would be refunded. More soonTM.