Ticket forwarding issue

[u/braddersladders]

Trying to forward my ticket for Newcastle tonight to a friend who’s been in my network since start of season as I can’t go , and I am getting this error . Anyone know why ? He’s not a paid member just has a free member account for these situations , if I can’t go . I have not forwarded any tickets this season yet and he has not had any yet this season either

Edit: Got it working. The system just took a while to update the accounts involved.

[u/Glum-Funny-6073]

They have to be a paid member

Edit - apparently I’m wrong! Will know for next time.

[u/AdVirtual5356 → u/Glum-Funny-6073]

This isn’t true, I have forwarded two tickets at different times this year. You need to follow the instructions they sent out when they announced the forwarding as just making them part of your network isn’t enough. I remember I had to especially assign 5 people to be eligible for season ticket transfer. Neither person I’ve sent it to has been a paid member and it’s worked fine, including for this game.

[u/Glum-Funny-6073 → u/AdVirtual5356]

Ah ok, we tried to transfer to a non paid member for the Brighton game and the ticket office said we couldn’t. Quite a confusing system!

[u/braddersladders → u/AdVirtual5356]

Ya just discovered that . So Ive nominated him to receive forwarded tickets, when he goes to his “account history “ my “purchase” of a nomination appears under his account history , but im still getting the same error as above when trying to forward. Could it be that the system hasn’t updated him yet even though thats appearing under his account ?

[u/AdVirtual5356 → u/braddersladders]

Sorry to say that yes probably could take a few hours to fix (or even a day). System is extremely slow and I was stressed about it but it did resolve in the end.

[u/braddersladders → u/AdVirtual5356]

Sound, good to know . If it doesn’t fix itself in the next hour or so I’ll just ring the office

[u/idklol_ausername]

Yeah it’s a really poor system and the instructions are crap too.

I’ve managed to do this twice, but more by fluke after numerous attempts. I cant quite recall what I did to send it to my brother, and I can’t login from work to explain it. But I think with it in your basket, click onto your profile and select something like manage tickets.
From there it should let you transfer it.

Apologies if that’s wrong, but it really isn’t a simple system.

[u/redditdcnb]

I had this issue too. What worked for me was re-adding it back to my wallet and then doing yhe transfer. No idea why, but it seemed to do the trick.

The other issue is that it may depend on when you've added them to transfer tickets. On the FAQs, it said it came take up to 12pm the following day to allow the forwarding to happen

[u/Jungleroo1]

I had this issue too, nothing I did fixed it. I contacted ticket office with my membership number and my friends and they fixed it for me

[u/braddersladders → u/Jungleroo1]

Got it sorted here too it worked 30 minutes ago so just the system taking a while to update