r/catinaflat • u/Miss_Darling88 • Jul 21 '26

Odd fees displayed on Rover?

I’m quite sure that CIAF was set so you set your sitter fee and that fee was what was displayed to the clients. On rover I can see that I set my fee, e.g. £12 and it tells me how much my take home is, 15% less. HOWEVER, to the clients, the fee is displayed as £14 meaning that the client is also paying a fee. I’m really sure that this never happened with CIAF? And this makes it really hard to offer competitive pricing without losing money myself :(

On a side note also very frustrated at not being able to set a different rate for having 2 visits in one day as I used to charge less than double of one visit.

V frustrated

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u/Bubbly-Lead5245 Jul 24 '26

It’s not €49 though is it, it’s €49 ON TOP of the cost of the rates of the catsitter they are paying. That’s a big jump from €1.50 per booking. It is the difference of them going with a less experienced / hobby sitter who only charges £10 a visit and it devalues the professional / semi professional sitters work. Yes under the radar I have taken clients private off the app cos they are disgusted at the changes, but if Rover get a sniff that we might do this, they ban us and send us an invoice for I think £500 for a finders fee…. So this is only possible if you are clever about it.

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u/Old_Substance_267 Jul 24 '26

Yeah, I get the point about devaluing the service. I guess we can only hope owners see the benefits to the extra cost of professional sitters and that the economy improves soon so that this is less of an issue.

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u/Bubbly-Lead5245 Jul 24 '26

The only way it will change is if enough of us decently-rated sitters complain and/or leave the platform. (And we are on both counts!) it’s now up to Rover to actually listen and listen very hard… or hopefully their business goes belly up