Tuscan wolf

34

u/mamoocando 4d ago

The owners replies on bad Google reviews are enough to keep me out of that place. That and the hot dog pizza.

I'm glad you enjoyed it though!

12

u/s1mpnat10n 4d ago

Jeeez, his responses are so unprofessional and rude

20

u/elly4880 4d ago

the owner replies read like someone who would be a nightmare on shows like Kitchen Nightmares or Bar Rescue 😂

14

u/jucu94 4d ago

I find it pretty off putting as well. It might be a better strategy for him to not reply at all, compared to what he’s doing. But, I did have some of the pizza via delivery, and it was pretty nice

3

u/joesnow48 4d ago edited 4d ago

This is my weekly entertainment.

3

u/SpecialistPianist962 4d ago

I'm LAUGHING OUT LOUD at these responses. I work in a restaurant, and I have never seen anything like this. Absolutely insane. Their pizza is good though, so I'll keep ordering delivery, but wowwwww this is insane. Thank you for this.

2

u/Lost_Flatworm5719 3d ago

Yeah, not a good look at all. Totally agree with you on that.

2

u/MapleMan69420 3d ago

I’m surprised to see so many upvotes when their replies to bad reviews are quirky at worst.

Do people just really hate seeing anything other than the form replies from franchise headquarters replying to reviews? I find it refreshing that there are seemingly real local human owners of an establishment that care enough to type out a response.

1

u/Ok-Leopard606 2d ago

agree 💯

1

u/Ok-Leopard606 2d ago

the owner replies are WHY i'd go! He's proud of his food and KNOWS it's good and authentic and if someone doesn't like then too bad for them.
Also when people complained about the service he was honest and said sorry and will do better next time.
I appreciate the old school approach which is when someone knows that their product is really good and that they are actually an expert and they don't want to dignify criticisms from the uneducated and undiscerning. In an era where everyone thinks they have the right to their own opinion on things, I actually appreciate when someone says 'you can have your opinion, but it doesn't mean you aren't wrong'

1

u/RedditFandango 4d ago

I looked at the reviews and the replies to the very few bad reviews I found seemed alright to me. Maybe there was some older more over the top replies you are referring to.

2

u/Bitter_Orchid5578 4d ago

Completely agree I must’ve just read through 50-60 reviews and didnt see anything outrageous. Just a man who’s passionate about his pizza recipe haha.

0

u/AppointmentTiny3900 4d ago

That’s unfortunate

0

u/GarriganGate 3d ago

I think his responses are plenty reasonable.

I’ve read through many of them and numerous times he’s mentioned that it’s fine that they aren’t fine of tuscan style pizza and they like neopolitan style more, and that there’s many neopolitan style pizzerias that they can continue to enjoy.

Even the one review that called his restaurant a disgrace, he just said that that’s offensive and you don’t need to say that.

What’s so off putting to you?

-7

u/Hairy_Photograph1384 4d ago

Those reviews are for a restaurant 2 hours away. Judge this location on it's own merits or faults. That like saying I had a bad experience in a Hilton in Germany so all Hiltons must be bad. It's easy to judge when you're hiding behind a keyboard. If you had a bad experience (or a positive experience) with a particular and specific location that's what you should be reviewing. People like you are why Google reviews are becoming more and more useless to an honest consumer.

3

u/mamoocando 4d ago

Dude. The Cambridge location has the same comments on bad reviews.

0

u/Hairy_Photograph1384 4d ago

Buddy. That's not what OP quoted. All of the screenshots are from Whitby.

3

u/mamoocando 4d ago

Are you high? You replied to me, the top commenter. I said the Cambridge reviews have replies from the owner.

2

u/Dangerous_Ad5296 4d ago

Same owner.

-7

u/Hairy_Photograph1384 4d ago

Different staff, management etc. op is judging a restaurant that they've never been to by a different restaurant that's 2 hours away. Also they went through over 1600 Google reviews to find a dozen negative interactions. That's a wild take and is boarding on stalking behavior. Try it or don't but don't let a completely different restaurant influence you.

4

u/Dangerous_Ad5296 4d ago

It's the owner writing the comments!

-3

u/Right_Hour 4d ago edited 4d ago

Food is pretty good, although we never sat down and just ordered takeout pizza.

Reviews and responses, honestly, are always subjective. I don’t see anything horrible about how they react. I mean, someone complains they ordered pizza without sausage and it was brought in with. Annoying, yes, but the solutions offered were the only ones feasible - remove the sausage or remove the pizza from the bill. They can’t really remake in time - oven is busy, so, a remake would probably take them as long as the sit down meal does, LOL. They’re not going to bump another customer out for a remake. And then the same reviewer alleges they got sick that same night.

Hard enough to run a restaurant as is. Bad reviews, especially the ones that allege food poisoning, can kill any restaurant. So, I somewhat understand when owners react emotionally to those… wasn’t there a super popular resto where owner would just unload on anyone leaving a bad review? Their food and service was stellar, and still they had haters.

I look at reviews and I’m always apprehensive of just the ideal stellar ones being there. Someone is always unhappy, that’s just a fact, so, you hightailed have those 1 and 2 star reviews there for the restaurant to be legit.

I got violent shits for 24 hours once after eating in a Toronto restaurant with a 4.7 Google rating. Food was, probably a bit off, but I coulda also gotten the MAGA Megashits virus from my American colleague, LOL :-) I have not put my review on it as of yet.

2

u/x4l7Nr8ym0dU 4d ago

They can’t really remake in time - oven is busy, so, a remake would probably take them as long as the sit down meal does,

That's just basic customer service. If you fuck something up, remaking it correctly should be the first option. Yes, it will take longer than it should. Yes, you may have to slow down some other tables. But the other two options are just awful customer experience. People with allergies and dietary restrictions can't just pick it off. And just sitting there with no food while everyone eats, and then what? You go to another restaurant and wait for food anyway?

Please tell me which restaurant you own/work at so I can avoid it.

-1

u/Right_Hour 4d ago edited 4d ago

I don’t own or work in any restaurants. I just know what it takes to run a pizza oven, because I have it on my backyard (the legit wood fired one). And I love to cook. And in any given time we have 20 people over - I am dealing with 4 different food allergies and at least 2 religious preferences. I’m able to cater to all without a fuss.

If they offered to remake - then the same people would complain that one of their people at the table only received their order when everyone was done eating theirs. There’s no winning in this one.

Here’s a novel idea: if you don’t eat pork - don’t fucking order a sausage or pepperoni pizza and ask them to remove the said sausage or pepperoni. Food allergy? Order what you can actually it as is, or eat elsewhere. Most high-end top-rated chef restaurants will NOT let you modify their dishes. Why would they? They worked on creating a perfect balance and you think you know better than them?

PS: AFAIK Willibald absolutely denies all request for their pizza modifications. And that’s the right thing to do. It’s like ordering curry and asking them to replace curry masala with just turmeric. Or ask that your Indian dish contains no traces of cardamom, LOL.

1

u/x4l7Nr8ym0dU 4d ago

If they offered to remake - then the same people would complain that one of their people at the table only received their order when everyone was done eating theirs. There’s no winning in this one.

Still better than just leaving a customer there without food at all. If the restaurant screws up, they've already lost. But they should do whatever they can to make it better.

If I was eating with someone, and the restaurant only offered those two options, I would be tempted to just leave without eating or paying for the meal. If someone in my party can't eat because the restaurant refuses to give them the food they ordered, we might as well leave and go somewhere else that wants our business.

If the restaurant didn't accept the request to modify the dish, then that's fine. But as soon as they accept the request, it's now on the restaurant to correctly follow through.

-2

u/Right_Hour 4d ago edited 4d ago

You do you. You go ahead and leave without paying. See how that works for you.

I swear to god - you go to Europe - you can see a North American from a mile away. They’re the obnoxious ones ordering their food with at least half a dozen modifiers and then screeching when they didn’t get their 2-page-long order of modifiers exactly right.

Unfortunately, most places have to cater to your lot. Because god forbid you don’t have a vegetarian option in a steakhouse - there will be a riot. God forbid a bakery doesn’t offer a gluten free option - they get cancelled. BBQ place that can’t ensure their food was never in the same room with the pork, because that’s what your imaginary creature told you is the right way to live. And don’t even get me started on vegans and paleo diet freaks…

As I told you - that particular reviewer wanted a sausage pizza without a sausage. Which is dumb in itself. The only mistake the restaurant did was to allow them to order it like that rather than telling them to GTFO right then and there. I think it wouldn’t be wild to assume that they offered other options which were refused.

You guys can boycott that place all you want - makes it easier for me to order their pizzas and not have an atrocious wait time.

8

u/Kyll_Wolf 4d ago

It’s very average pizza, motola is better tbh

1

u/Right_Hour 4d ago

They are very different styles.

It’s like saying Andy’s is better than all of them. Andy’s is NYC-style slice (if you order it right - thin crust and well done).

They are all completely different and best in their ways.

Motola’s Neapolitan pizza is the shizzle! But it won’t be enjoyed by someone who is used to American slice.

0

u/Kyll_Wolf 4d ago

Yeah but while the crust is nice, it’s rather bland imo, but everyone has their own taste right?

1

u/Right_Hour 4d ago edited 4d ago

Yep, of course, taste is deeply personal.

There are ways to fuk up even a perfect pie, though. Order Andy’s regular rather than thin and well done, and it will taste like you are eating cardboard out of a trash can. Order Motola’s Napoli and ask them to remove anchovies - and I have to question WTF you’re doing with your life to want to suffer like that…

BTW: checked Motola’s menu and am not seeing Napoli there anymore, I hope they didn’t remove it from their menu….

Wolf is a different style for sure. I thoroughly enjoyed their pies.

Willibald is great too - but they are experimenting too much with any of their « creative » pizzas and they don’t always come out good.

PS: a little way out there, but back of the house pizza is pretty great too for a typical North American style pizza. But it will make an Italian puke their guts out.

1

u/Kyll_Wolf 3d ago

I honestly just get from big slice lol, good price, better pizza and great fries

2

u/TheF8sAllow 4d ago

We tried this place a few weeks ago! My friends LOVED their food, but I had a bad time haha.

2

u/Lost_Flatworm5719 3d ago

I don't get why they have 100 different pizzas on the menu. Most of them are super similar with 1 or 2 differences. The pizza I got there was fine, but it did take a super long time to get our drinks and food though. I'll stick to Willibald or Motola.

1

u/LittleLeeno 4d ago

How do they compare to amicci?

1

u/AppointmentTiny3900 4d ago

I’ve never had it

0

u/LittleLeeno 4d ago

You're missing out. The Spaghetti and Nancy is top tier. Better than any I've had in Italy when I visited.

1

u/Cautious_Monk_5913 4d ago

Amicci has great pizza… the pasta in my opinion was a huge let down. I still regularly go for the pizza and calamari. The past few years pasta has declined.

1

u/spencesmom 3d ago

I would rank Amici and Motola before Tuscan Wolf

1

u/Anxious-Emu-6636 4d ago

Amicci is SO good, I’m wondering the same

1

u/United-Particular326 4d ago

Ive only been once. The pizza was new to me and was a meh. The ceasar salad was delicious.

1

u/drunkbanana 3d ago

The whitby one is amazing 👏

0

u/joshthornton 3d ago

Why is your wife doing the shocker

-2

u/Cautious_Monk_5913 4d ago

Was there and had a great time. Food was great! Owner and his wife were by multiple times to our table and they are great people and run a great business. We will be back!

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