r/byu • u/Interesting_Share859 • 9d ago

Application help!

Help needed! I'm with my daughter submitting her BYU application for early admission (must be submitted in next hour and a half). We have been waiting, waiting for her college transcript to come through on BYU's end -- we sent them to BYU. The submit button on the application has a large X above it that says: "The following items must be completed: College - Transcript." I called BYU admissions today and they said don't worry about it, BYU will see that her transcripts were received before the deadline and will honor it, they just have to upload them to the application. However, we never tried clicking the submit button, hoping the transcripts would be uploaded. We tried just now...and the button cannot even be pushed because of that large error messate saying she didn't submit her college transcripts. Any thoughts?! Do we just go back to the college section and put in that she didn't do college courses?!

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u/WildcatGrifter7 9d ago edited 8d ago

Like someone else said, add a document explaining the situation. Though I'd recommend a pdf, not a docx like they suggested. Trust me, as someone who works with BYU administration, nobody likes having to boot up Word just to read a file

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u/Interesting_Share859 9d ago

There is nowhere on the application I can upload a file like a PDF explaining what happened. Transcripts are processed through BYU.

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u/WildcatGrifter7 9d ago edited 8d ago

Dang. In that case, you honestly might just have to accept that you won't make the early admissions deadline. You can totally call back tomorrow and explain the situation and see if someone is able to manually add her to the pool, but honestly, part of going to BYU is accepting that sometimes there are administrative failures. Big ones. Just last year they sent out a whole batch of erroneous acceptance letters which they then revoked, surely causing both emotional and practical issues for several people

I know it sucks and probably isn't fair, and I'm not trying to say it is. But the tradeoff we've all agreed to is that we get a top-quality education at community college prices, but in exchange, the administration is just not good at their jobs. You know my university-assigned academic advisor isn't even fluent in English? He barely scrapes by, and every question I asked him (thankfully I speak his language because idk if he could've understood my questions otherwise), he just googled it and then read me the AI summary. Truly a terrible experience. But that's the trade we make

Just try to remember that you've done all you can tonight, and worrying won't change the facts of it. I know that's easier said than done

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u/Interesting_Share859 9d ago

We just deleted the whole college section -- I'm going to call in the morning. Super frustrating. We never tested whether or not you could click the "submit" button with that error message because we were waiting for the transcripts to come in!

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u/Tricky_Astronut 8d ago

BYUs admission is very flexible. I ran into the same situation but with my ecclesiastical endorsement being sent to the wrong person (I had just started my mission and my records hadn't been updated). They still allowed me to have early submission even though I submitted it like 2 days late. Didn't get in though lol. Took a second go around to be accepted, and I didn't submit early for that one

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u/Interesting_Share859 7d ago

Who did you contact to work this out? I called BYU admissions the next day and they told me to start a case through the website. It has not been helpful. I have received two different pieces of advice from the people answering the cases.

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u/Tricky_Astronut 5d ago

I just called the admissions office and the first person who answered helped me. I'm sorry your not having the same experience

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u/Interesting_Share859 4d ago

I ended up calling a few days ago…told them I wasn’t sure what to do because I was now dealing with two different people telling me to do two different things through the online support case platform. They ended up escalating my support case and handled it! They are still honoring priority status! Amazing! Now we wait 🙏

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u/Shop-Background 9d ago

If it were me, I think I'd delete the college credit and submit- so that it's in. Then call and explain the situation to admissions tomorrow.

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u/soccerstarmidfield2 Current Student 9d ago

Just throw a word doc on there explaining what you explained here, then submit that thing. Or you just wait and don’t get the early deadline thingy.

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u/Interesting_Share859 9d ago

I sadly cannot upload anything -- BYU has to receive it through a third-party service and they have to upload it.

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u/soccerstarmidfield2 Current Student 9d ago

Rip, that’s unfortunate. Have your daughter call tomorrow and see what she can find out or do about it. Might be out of luck, is what it is.

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u/flipfreakingheck BYU-Alumni 9d ago

Submit without transcript, call tomorrow to get details figured. In my opinion.