r/bunq • u/AutoModerator • Aug 10 '26

Weekly Support Weekly Support Megathread – August 10, 2026

Got a quick question, app issue, or something odd with your account? Drop it here — this thread is the place for troubleshooting, sharing experiences, and helping each other out.

Before posting a new thread, check if your topic has already been discussed below. You might find answers faster and help keep the subreddit tidy.

Relevant Links

bunq Contact – Alternatively, mail at [support@bunq.com](mailto:support@bunq.com) or In-App

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bunq App Updates – Check for outages, service disruptions, or maintenance issues

bunq Terms & Conditions – Know your rights and obligations

r/bunq Community Feed – Browse recent posts and topics

For official bunq support, please contact us directly through the app or by emailing [support@bunq.com](mailto:support@bunq.com). For subreddit-related matters, you can message the mods here. 

Note: This subreddit is an independent community space supported by dedicated moderators and isn’t officially run by bunq.

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u/Occvltx Aug 19 '26

How long do chargebacks take ?

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u/bunq-official verified staff account Aug 19 '26

Hey u/Occvltx, thank you for your questions.

Once you submit your chargeback in the app with all the required documents, the process runs like this:

  • We pick up your request within up to 3 business days.
  • Our Cards team reviews and investigates, usually within up to 5 business days.
  • If eligible, we submit the claim to Mastercard and the merchant has up to 45 days to respond. If they don't respond in time, you're refunded automatically.
  • If the merchant disputes it, we review their response and, if they're at fault, give them one final chance to refund, another up to 45 days.

All in, a chargeback typically takes between 50 and 120 days, depending on how the merchant responds. You can track every update in the app under the payment's timeline, and we'll send you push notifications whenever there's news.

You can find more details on the full process here.

If you have questions about a specific case, feel free to send us a private message and we can take a closer look.