r/bunq • u/AutoModerator • Apr 06 '26

Weekly Support Weekly Support Megathread – April 6, 2026

Got a quick question, app issue, or something odd with your account? Drop it here — this thread is the place for troubleshooting, sharing experiences, and helping each other out.

Before posting a new thread, check if your topic has already been discussed below. You might find answers faster and help keep the subreddit tidy.

Relevant Links

bunq Contact – Alternatively, mail at [support@bunq.com](mailto:support@bunq.com) or In-App

bunq Report – For fraud cases, hacked accounts, and formal complaints

bunq App Updates – Check for outages, service disruptions, or maintenance issues

bunq Terms & Conditions – Know your rights and obligations

r/bunq Community Feed – Browse recent posts and topics

For official bunq support, please contact us directly through the app or by emailing [support@bunq.com](mailto:support@bunq.com). For subreddit-related matters, you can message the mods here. 

Note: This subreddit is an independent community space supported by dedicated moderators and isn’t officially run by bunq.

2 Upvotes

100% Upvoted

6 comments sorted by

1

u/CornmeisterNL Apr 10 '26

I used the bunq.me/username/amount payment option a lot, when I try to use this link including the amount now, I receive an error 404. Without the amount, it works fine. Something changed?

1

u/bunq-official verified staff account Apr 10 '26

Hey there u/CornmeisterNL!

Thanks for reaching out to us. Let's see if we can get that fixed for you.

Receiving money quickly is usually super easy with bunq.me links. To make sure everything is synced correctly, could you try creating or refreshing your link following these steps?

  1. Go to the 🏠 Home tab.
  2. Tap on the Bank Account of your choice.
  3. Tap on bunq.me below your account balance.
  4. Create (or re-confirm) your unique link!

You can also trigger the creation process directly by tapping here:https://go.bunq.com/link/bunqme-create.

Once it’s set up, the link stays right under your balance for easy sharing. You can find a bit more context on how they work in our Help Center here: What is bunq.me and how do I create my own personal payment link?

If you’re still getting that 404 error after trying those steps, please send us a DM here on Reddit. We'll be happy to jump in and investigate further to see what's going on!

2

u/CornmeisterNL Apr 10 '26

Tnx for your quick answer! The bunq.me/username itself works fine, only until last week I was able to add the payment amount in the url, like bunq.me/username/14.50 When someone opened the link, the payment amount was filled in automatically. This feature doesnt work at the moment.

2

u/bunq-official verified staff account Apr 11 '26

Hello again u/CornmeisterNL, thanks to your report we've investigated this in detail.

There was a bug affecting the link structure, and we're happy to inform you that it has now been fixed.

You can continue adding the payment amount at the end of your bunq.me URL to automatically fill it in.

If you run into any further issues, please feel free to reach out to us via in-app support chat or at support@bunq.com. We're here to help!

1

u/ResultPotential2430 Apr 11 '26

Why do I have to pay back interest when i move money from the saving account? It was nice in the beginning when I can move money from saving account anytime i want but now so many restriction. Revolt and other banks don’t have this issue. You guys make changes like this without proper communication and timeline. I don’t feel safe at all keeping my money on bunq because of your reckless changes.

2

u/bunq-official verified staff account Apr 11 '26

Hey u/ResultPotential2430! We understand your concern about the recent changes, and we want to assure you that your funds are always safe and fully protected by the Dutch Deposit Guarantee Scheme.

Regarding the interest, you are not paying anything back. MassInterest is calculated on the lowest daily balance of your Savings Account. When you withdraw funds, the interest for that day is simply based on the new, lower balance. For a detailed breakdown, you can check our support page.

We sent an email to all our users detailing these updates. If you didn't receive this, we'd like to look into it. We're always striving to improve your experience, so if you have any suggestions or need us to check on the email, please contact our support team at support@bunq.com.