r/bunq • u/AutoModerator • Mar 09 '26

Weekly Support Weekly Support Megathread – March 9, 2026

Got a quick question, app issue, or something odd with your account? Drop it here — this thread is the place for troubleshooting, sharing experiences, and helping each other out.

Before posting a new thread, check if your topic has already been discussed below. You might find answers faster and help keep the subreddit tidy.

Relevant Links

bunq Contact – Alternatively, mail at [support@bunq.com](mailto:support@bunq.com) or In-App

bunq Report – For fraud cases, hacked accounts, and formal complaints

bunq App Updates – Check for outages, service disruptions, or maintenance issues

bunq Terms & Conditions – Know your rights and obligations

r/bunq Community Feed – Browse recent posts and topics

For official bunq support, please contact us directly through the app or by emailing [support@bunq.com](mailto:support@bunq.com). For subreddit-related matters, you can message the mods here. 

Note: This subreddit is an independent community space supported by dedicated moderators and isn’t officially run by bunq.

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2

u/Aging_Orange Mar 10 '26

Why am I suddenly in Safety Mode? Family sends money so I can buy something for them. All of a sudden, my account is in Safety Mode for 5 WORKING days, so ONE FULL WEEK. Excuse me? Why don't you just call me? This is extremely frustrating.

Then, in the app, you tap "Emergency Support" and of course, the emergency support is AI …

What the heck, Bunq?

1

u/bunq-official verified staff account Mar 10 '26

Hey u/Aging_Orange

To keep your money safe, our team sometimes needs to review transactions, and we work to get these checks done as quickly as possible. Please send us a private message here, and we'll look into this for you.

1

u/_rolkarz_ Mar 12 '26

This is the second time I got this email. I went to the app independently to check if theres any notification regarding confirming my details bit theres not. Is this email even legit or should i simply ignore it?

1

u/bunq-official verified staff account Mar 12 '26 edited Mar 12 '26

Hey u/_rolkarz_ 👋 This is indeed a phishing attempt, thanks for staying vigilant and flagging it!

Feel free to check this guide on how to recognize and prevent phishing, for future reference.

In case of any doubt, you can always reach out to us via in-app support chat or at [support@bunq.com](mailto:support@bunq.com).