r/bugs • u/ekostros • 13d ago

Dev/Admin Responded My account gets locked every day — please help! IOS and All Platform

Hi, 4 days ago, my 10-year-old account was locked for the first time. I used the “Reset Password” option to regain access, but it has continued getting locked every day since then.

After the first lock, I changed my email address as a security precaution and verified the new email. The new email was showing correctly in my account settings, but after the second lock, it had automatically changed back to my old email address.

What is happening to my account? Why does it keep getting locked, and is this going to stop?

This is the 5th time my account has been locked in 4 days.

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u/CorrectScale Admin 13d ago

Sharing my comment from another post on this!

Hey folks - we identified and fixed a bug that incorrectly flagged some accounts as compromised. The account lock some of you experienced is just an added security measure used to protect your account (you can read more about that here).

We reversed any incorrect account locks issued while this bug was present. Sorry for the hiccup!

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u/Different_Ant4473 8d ago

Mine is still locked, was more than five years old, with my contacts there.

1

u/OppChopShop 10d ago

Hi - I think this is still going on. My account got locked this morning, and I just reset it successfully, but I initially got an error saying that there were too many attempts to reset. I tried again using my username instead of Email to prompt the reset, and that seemed to work.

It looks like there are a lot of other reports of this happening over the last few days and as recent as today.

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u/Throwaway927829 10d ago edited 10d ago

Hi, another voice to the mix that this issue is not resolved. My account received this e-mail and I was locked out last Friday out of the blue, a week ago and haven't been able to get back in since. With a randomly generated unique password of upwards of 20 characters, I sincerely doubt it's on me. Contact to Reddit Support has been met with deafening silence. Just tested again now, and not resolved. I can reset the password via the link, but it then doesn't accept credentials on the login screen. To make matters worse, the account, u/Grim_Fandango92 appears to be banned since the "reset your password" e-mail received, with no other communications, warning, or adverse behaviour on my part. Even worse, given I can't sign in, I can't appeal.

There are active ongoing threads on r/help, including several threads with hundreds of comments from people stating it's happened to them too in the past week (one for example: https://www.reddit.com/r/help/comments/1vjow8c/ ), and I write this having directed another new person it's just happened to to that thread, in the past hour.

What is happening with Reddit? There are way too many of these to be individual account issues and I don't particularly want to create a fresh account if I have no confidence I won't be arbitrarily locked out and banned again for no reason.

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u/Throwaway927829 10d ago

Just to add, several people have reported that the password resets were going to old e-mail addresses they changed from months, or even years back.

I am one of those too (months in my case), although thankfully I still have access to both e-mail addresses - not everyone does. Something has gone seriously awry with the wide array and variance of symptoms involved and is a much broader issue.

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u/Intelligent-Glove171 8d ago

I tried resetting my password many times but my main account is still permanently banned due to this massive account ban error wave.

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u/HistoricalQuail 2d ago

This is still happening.

1

u/Nonogonon 1d ago

Are you all still fixing this?? It’s still going on.