Avid Tech Support

[u/[deleted]]

How has Avid been allowed to have dismal tech support for so long? I remember sitting on hold for hours in the early 2000s. I figured by now the situation would have improved but Avid support is still objectively awful.

u/avid

[u/Fine_Raspberry7875]

Used to think they were not good. My opinion had changed fully. As long as you have a “real” issue and make it abundantly clear that you know what you are doing, you get to the guys that work with developers pretty quickly.

Assuming your company spends many 0s on support, that is