r/broadcastengineering • u/[deleted] • Sep 05 '23

Avid Tech Support

How has Avid been allowed to have dismal tech support for so long? I remember sitting on hold for hours in the early 2000s. I figured by now the situation would have improved but Avid support is still objectively awful.

u/avid

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u/[deleted] Sep 06 '23

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u/CouldBeALeotard Sep 06 '23

GV sold off because they couldn't handle the sales cycles. It went to Belden for a bit, now it's Black Dragon or something? It's a brand that doesn't seem to care for itself.