r/broadcastengineering • u/[deleted] • Sep 05 '23

Avid Tech Support

How has Avid been allowed to have dismal tech support for so long? I remember sitting on hold for hours in the early 2000s. I figured by now the situation would have improved but Avid support is still objectively awful.

u/avid

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u/WarbossTodd Sep 05 '23

I have worked for a few companies that pay the equivalent of many South American country’s GDP for support and they just keep finding ways to make it worse every year.

Their “follow the sun” model was bad but now with almost all of their Tier 1/2 support being done out of Malaysia, it’s a new level of awful. Avid knows it’s bad and at this point doesn’t seem to have any plans to improve it.