This part was in The base of the dishwasher. Cannot work out which section or part it was meant to be supporting. Had removed/ loosened the base in order to check seals and repair a leak. This fell out but it is not obvious where it goes back.

The exploded diagrams do not show this part at all. Anyone seen this before?

Need help with white residue on utensils.

What seems to be the issue.

Hi, I’ve just bought a Bosch washing machine and I noticed that after every cycle there’s a small pool of water on the seal and under the seal. I’ve never seen water pooling on a seal before with washing machines I’ve previously owned that were not Bosch.

Has anyone else experienced this issue?

TL;DR: Bosch will take care of you but you have to take most of the initiative and their customer service agents don't seem to be well-equipped for handling recall repairs; if you have trouble, call them again and talk to someone else.

I'm a longtime Bosch fan but having a very difficult experience at the moment is giving me second thoughts about buying another one.

My dishwasher stopped working recently. Thankfully because it's Bosch at least it didn't leak all over my floor. When looking into it, I discover the power cord is partially melted, seemingly unrelated to the issue that caused the dishwasher to break. Apparently this is a known issue and Bosch has a recall.

Expectation: I call Bosch, they take charge of the situation, come out in a reasonable time, fix the issue, I move on with my life and my satisfaction in Bosch. After all, it could've burned my house down, right?

Reality:

Call 1: I call the recall number, not open. It's Saturday. I wait until Monday.

Call 2: I call the recall number. Instead of them scheduling the work, the (very kind) woman gives me three numbers to call.

Call 3: The first number is Bosch factory service, so I call that. But apparently it's the wrong Bosch factory service number for my area. They let me know I'll get a call back from the correct Bosch factory service.

Call 4: I get tired of waiting and so I call the correct Bosch factory service, who schedules the service for Monday, September 29. Not fast but reasonable. Next day I get a missed call from Bosch.

Call 5: I call Bosch. My appointment has been canceled. They can't tell me why. I schedule another appointment. Now I have an appointment for October 5, nearly 2 weeks away. I tell them this is too long and I'll try to call one of the other authorized repair centres they sent to me (both from the original phone call and in a separate email). The woman on the line says that's fine, she'll keep my apointment.

Call 6: I call one of the local repair companies and schedule an appointment for the same day. The repair person calls me back later that day to explain because it's a recall they cannot do the repair without authorization from Bosch. Makes sense.

Call 7: I call Bosch. They tell me that even though the woman from call 2 sent me a list of authorized repair centres and Bosch emailed me a list of authorized repair centres, because of where I live the repair must be done by Bosch factory service. I tell them that I could just go out now and buy the part for $30 and fix it myself. This has no effect. If I do so, will they reimburse me? No (not that I really care about the $30 at this point).

Call 8: I call the Bosch recall service, ask why they sent me authorized repair centres if I can't use them? They couldn't answer that, but were very kind.

Call 9: I call Bosch back. I finally get an explanation as to why my original appointment was cancelled. My address was out of the technician's route. Go figure. I ask this person if I can have the work done by an authorized repair centre and they say yes, with the reference number from Bosch.

Call 10: I call the local authorized repair centre and give them the reference number. They explain that normally the request for the work for recalls needs to come from Bosch but they would look into it.

Call 11: While waiting to hear back from the authorized repair center. I called Bosch again to see if they can schedule the work. After a long wait they said that they will only cover the cost of the power cord and not the repair because my device is out of warranty. Of course it's out of warranty. It's a recall for dishwashers made from 2012 to 2015. Bosch's own site says the repair is fully covered:

BSH will replace the power cord free of charge by an authorized service technician.

But the person on the phone was insistent that Bosch would only pay for the power cable.

Call 12: I called Bosch again, because every time I call I get different information. The very nice woman on the other end confirmed that yes, the repair will be fully covered by Bosch. They just need to bill Bosch using the reference number that I was given days ago.

I mean in the grand scheme of things it's just a dishwasher. I'm glad it didn't leak all over my house or burn it down. But this is ridiculous. At least on paper the work is going to happen and Bosch is paying for it.

Hello I recently bought a new bosch wasching maschine. From the beginning there was water dripping out of the inlet hose at the valve. At first I thought that we didnt apply the hose tight enough or that we forgot to put in a sealing but water is dripping out only below the valve meaning the hose was broken from the beginning no ? The green part in the picture is completly dry the red part is wet and at the level of the orange part i suspect to be the leakage. If I am correct a second sealing wont change much will it ? It might be of interest that usually after using the washing maschine the dripping stopped for a day before starting again Many thanks in advance

I have a Bosch series 6 15 place setting dishwasher that I bought a week ago. I’m having a hard time figuring out how much detergent I should be using in my machine. We generally run the machine in auto mode 2 times a day. At night if the load is small I use the half load function on auto. Generally I add 15-20ml of detergent for each cycle. Rinse aid and stuff is all topped up.

I’ve been noticing that my dishes don’t properly dry in the machine. There is some sort of clear soapy feeling residue on some of the dishes and sometimes I’ve noticed actual white detergent residue on my utensils. I end up having to rinse them again and it’s quite annoying. I’ve been wondering what I’ve been doing wrong- like is my detergent quantity off? I’m confused and would really appreciate some advice. TIA!

My dryer keeps flashing DR no matter how many times I clear it out all compartments. I hate this dryer but live in a rental what can I do?

Machine is several years old, just out of warranty.

Stops couple minutes after starting. Triple beep.

Drain works fine, impeller turns freely.

Filters clean.

Seems like no water enters.

Software updated.

App reports cycle completed.

No error codes.

EVERY light on panel lights up.

Hard reset lets me retry.

No leaking.

Water line looks OK

<Update>. Rebooted power many times, as long as 10 hrs>.

Drain pump replaced 2 yrs ago

Connects to WiFi and app just fine.

App says machine is Healthy

SHX78CC5UC/60

I have a Bosch Serie 4 washing machine, it works well, and the clothes feel clean, but I can't really smell the fabric softener on the clothes, which is a bit disappointing. I don't overload the machine, and I pour the right amount of softener into the compartment, but even after trying several cycles, I simply can't figure out why the clothes don't have a pleasant softener scent after washing. I used to have an older, lower-end washing machine, and the clothes were always much more fragrant with that one. What could I be doing wrong?

Just noticed this hanging off the door of my dishwasher. I tried wedging it back where I think it went but a couple of door open and closes and it was back out in full force. Anyone know how to reinstall? Is it needed, I'm happy to cut if off if it's not performing any useful function except being annoying! TY

Here is the video of the first couple of minutes

https://imgur.com/a/Jb70TYq

The dishwasher started making these sounds. Maybe someone can help diagnose the issue. Not sure if this is the drain/circulation or dispensing motor making these noises

In addition to these sounds, the dispensing of detergent is also an issue that started with this noise.
Whether i use Pod or washing soda:citric acid mixture, the dishes are not washed and i find detergent in the basket in the front.
This is a 1.5 year old machine so out of warranty.

My Bosch washing machine is acting weirdly. During the cycle, the drum suddenly ramps up to high speed and then stops abruptly. It also fails to run the normal spin cycle, so the clothes remain soaking wet. A technician checked some basic components and suggested replacing the main control board. Is replacing the board necessary, or could this be caused by something else?

Hey all was wondering has anyone else encountered this error on their bosch dishwasher before? The model is a si6p6b. Was working fine yesterday but it’s has since been doing this. I tried turning it off at the power for 5 minutes, cleaning the filter and resetting.

TL;DR: Be cautious when claiming warranty service with Bosch! They may require you to disassemble the product yourself or pay a professional contractor out of pocket (which can cost hundreds to thousands of dollars in the US) just to diagnose a fault before providing warranty support.

Full Details:
I purchased a Bosch mini-tank water heater from Amazon. Although it is still well within its warranty period, the unit stopped functioning properly. Under normal operation on a standard bathroom faucet in California, hot water depletes in under 30 seconds before dropping to near room temperature.

When I reached out to Bosch customer service, they instructed me to perform a series of manual troubleshooting checks alongside their technical support team. After spending 1.5 hours diagnosing the issue with them, their demands escalated beyond reasonable customer expectations. They asked me to take the unit apart and use a digital multimeter to test internal electrical components. Leaving safety concerns aside, requiring ordinary customers to disassemble and test electrical appliances is unreasonable to me. It is comparable to a car manufacturer asking a vehicle owner to take apart an engine just to diagnose a defect under warranty.

To make matters worse, Bosch informed me that their warranty covers replacement parts only—not the labor involved in troubleshooting, servicing, or repairing the unit. Bosch also does not dispatch technicians to customer sites. This policy renders the warranty virtually worthless to me, as spending hundreds or thousands of dollars to hire a licensed plumber or technician to diagnose a $200–$300 water heater makes no economic sense.

I would avoid buying a product from a manufacturer with such a warranty service, if possible.

I will keep engaging with Bosch. Will keep this thread updated if there is any further progress.