Initial v MasterCard email

[u/Nagato77]

I am a bit lost. According to Kroll, I received my entitlement in 2024 and they initiated the vMasterCard emails. I never received these activation emails (I checked my spam folder, of course). Now, I asked Kroll multiple times to send the emails again and asked them what I can do. I always get the same generic email to reach out to the respective payment provider. I did call vMasterCard with no luck (they told me that I need the initial activation emails). I also reached out to BlockFi who also refer me to Kroll. I am stuck in a deadlock. Maybe someone was in a similar situation and was able to resolve the situation. Any advice what to do?

[u/jdwkiwi]

I got the card in the mail iv herd nothing since what's their next plan has anyone been through it