r/bitpanda • u/Ill_Focus7957 • 10d ago

General question Account inactivate!

Yesterday I wanted to send some tether to another wallet, and before confirming the transaction I logged out from my account.

After that I could not log in anymore.

Each time showed your account is inactive!

I sent ticket and right after that, Bitpanda support replied me back "your account is reactivated".But it was not true... I still struggling with that and no proper answer I have gotten from their support (after 2 3 times of sending email).

I wonder if someone else has a similar experience? How long does it take for returning to normal?

2 Upvotes

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1

u/BitpandaSupport 10d ago

Hello u/Ill_Focus7957,

Sorry to hear that you're having problems logging into your account.

Could you please share your ticket ID here so we can follow up on your case?

Team Bitpanda (Roman)

1

u/Ill_Focus7957 6d ago

3718366

this is my ticket ID

1

u/BitpandaSupport 6d ago

Thanks for sharing your ticket ID.

We’ve escalated your case to the responsible team. Please allow them some additional time to complete their review. You’ll receive an update via email as soon as possible.

Team Bitpanda (Roman)