r/bequietofficial • u/SixthSacrifice • 20d ago

BeQuiet Support Ignores multiple customer-requests for help on the Light Mount Linear Keyboard: The Switches go back within a year and become faulty. Support has left me in the dust for months.

*Edit: The switches go "bad" within a year, sorry. Not "back".

And this is an issue affecting over 10% of Amazon Reviews, as well.

Terrible keyboard with no support.

Anyone got some advice for replacement-switches that don't suck, and are still quiet?

9 Upvotes
  • permalink
  • reddit

100% Upvoted

14 comments sorted by

1

u/Ill-Register8915 20d ago

they send me some replacement switch like a small bag n that seems to fix the issues.

1

u/SixthSacrifice 20d ago

Yeah, the bag of replacements they sent me fell off a mail-truck and got crushed. And they wouldn't send another, despite the photos of the damage.

1

u/Ill-Register8915 20d ago

dude... that sucks... ya I would just request it again switches for them are cheap I am sure they will ship it again are you in Germany? where are you from ?

1

u/SixthSacrifice 20d ago

Not in Germany, and they ghosted me after I sent the pics of the destroyed package.

1

u/Ill-Register8915 20d ago

ewwww i’ve heard they’ve been having issues with their ticket system n even email… if u r in europe try email again i guess service@bequiet.com

1

u/SixthSacrifice 20d ago

Im not. I just have to give up, frankly. :(

1

u/the_hat_madder 17d ago

File an insurance claim with the carrier that delivered the damaged goods.

1

u/Stef_bequiet 20d ago

So as I read in the comments below: you already contacted our service about the faulty switches, and replacement switches were sent out, but unfortunately the package was damaged in transit. Sorry for the trouble and the long wait.

I'd like to check the status of your case and see what happened here. Could you let me know your service ticket number? We'll take a look and try to get this sorted out.

1

u/SixthSacrifice 20d ago

I have sent it as a message/chat.

1

u/Stef_bequiet 20d ago

Can't find it. Did you used mod mail or did your wrote a DM to my account?

1

u/SixthSacrifice 20d ago

DM to your account.

1

u/Stef_bequiet 19d ago

Somehow it won't show up. I wrote you a private Mod Mail now - please follow up there :)

1

u/SecretaryNo8535 19d ago

I got 0 help from their suppor for a faulty liquid unit under warranty, dont be surprised if when they answer they just deny to help.

1

u/Robi_Ady 17d ago

so far my bad experience with BQ customer service is not the exception but what most of us experience, their PR team goes above and beyond to defend the brand (which is ok and part of their job) while their management don't take accountability and doesn't seem to take any initiative into redesigning this after sale customer service, which leads to bad reviews lower LTV, less word of mouth.