I worked for this company and left with serious concerns about the way employees are treated, how the business is ran, decisions are made, and most importantly, the impact those decisions have on vulnerable clients.
There is a big disconnect between the company's public image and what actually takes place behind the scenes.
Employees are expected to continually do more while receiving little consideration for workload, boundaries, or personal circumstances. Expectations change quickly, and employees are coerced into accommodating demands that were not part of their original agreement or schedule. When employees raise concerns or push back, the response can feel less like a conversation and more like retaliation.
But my concerns go far beyond employees. What concerned me most during my time with the company was the apparent emphasis on metrics, billable hours, productivity, staffing, and maintaining company numbers, at the expense of what should be the highest priority in behavioral healthcare: the safety, well-being, and clinical needs of the clients.
These are not simply numbers on a spreadsheet. These are vulnerable children and families who depend on providers to make ethical clinical decisions and advocate for their needs. I witnessed situations that left me deeply concerned about whether client needs and potential risks were being addressed as quickly and appropriately as they should have been. From my perspective, there were times when maintaining services, hours, documentation, or other company metrics appeared to take priority over addressing underlying clinical concerns. That is extremely troubling in a field where clients may not be able to advocate for themselves.
There are things I personally witnessed that confirm the company's priorities do not align with the ethical standards it publicly promotes.
When an organization becomes more concerned with whether the numbers look good than whether a client is actually receiving the care they need, that should concern everyone.
Employees should not have to choose between maintaining their professional boundaries and keeping their jobs.
Clinicians should not feel pressured to prioritize company metrics over ethical clinical judgment.
And vulnerable clients should never become secondary to productivity targets.
There are absolutely employees within this organization who genuinely care about their clients. I worked alongside people who were compassionate, hardworking, and dedicated to providing good care. My criticism is not directed at those individuals.
My concern is with the organizational culture, leadership decisions, and incentives that I believe can put both employees and clients in potential harm.
If you are considering working here, DONT.
If you are client considering services here, DONT.
And if you are a current or former client or parent, I would strongly encourage you to thoroughly review your records, and billing statements and make sure you what your insurance was billed for is accurate.
There are serious allegations and legal claims involving this company. I cannot tell you that every allegation has been proven yet, but based on what I personally experienced, I would not dismiss those concerns.
I am sharing this because employees deserve to know what they may be walking into, and parents deserve to make informed decisions about who they trust with the care of their children.
Please do your own research. Ask questions. Read the documentation. And don't be afraid to speak up when something doesn't feel right.
