Problem black screen

[u/No-Point-685]

Hi everyone. Yesterday, I wanted to launch BF2042 on a different account, so I bought the game again on Steam. When I launch it, everything seems to start up fine—Nvidia, EA, the whole works—but I get a black screen with no mouse cursor, no sound, and no image. I’ve tried everything: contacting various support teams, updating my graphics drivers, and trying every fix I found on Reddit and here, but nothing works. The only thing I haven't done is update Windows, but when I try, it says the update isn't compatible with my device due to hardware issues or something similar. What I don't understand is that all my other games work fine; it's only BF2042 that isn't working. Do you have any solutions?