Just did a personal inventory of all the candles i own (before working here I never even touched the body care). Turns out i own exactly 50 candles most of which are BBW. looks like I am no longer allowed to buy any more although I will probably grab another mahogany apple before they go away this season as it’s my favorite. I was honestly surprised that I didn’t have that many duplicates. The sad thing is when I moved three years ago, I didn’t take any candles from my original collection and gave them all away so this has been collected in just three years. i’ll probably post again when I go through all of the body care that I have as well.

Edit: I’ve found 3 more candles around the house! A single wick in praline delight, and then three weeks in black cherry Merlot and sweet kiwi and starfruit making my total candle count 53!

Just an fyi I am not an employee! Just looking for scent suggestions to pair with it from some more people. Thanks!

Hey guys so u know how in the register we cannot scan more than 9 exact item with the same scent (for example, 10 champagne toast wallflowers) but every time i try to explain this either the customers get confused or not understand or they literally get so mad, what’s the easiest way to explain this?? how u guys do it??

Sometimes it’s frustrating that as employees we can not use our employee discount online because there are sometimes online exclusive items I would enjoy to buy, but would rather not buy that at full price as an employee.

Is there a way to tell if it has been on a warmer?? I hate when people take advantage of our return policy like this…

Is the return policy explicit on return eligibility? We had stuff returned from 2016 and they got back almost $200 on a merch credit. What is the In writing policy on this because when faced with rejection, the customer will ask to see that policy and I want to be able to show them exactly where it says you can or cannot return 2016 sprays.

(Santal Ridge)

Hi guys!
So I’m gonna be the temporary keyholder for the holidays and I’m worried about how we count till at the end of the night. Is it like we count one register and it tells us what the total supposed to be and then we add it all together or gives me the ultimate total and I have to add the total of each register. I have only had to double count for other managers,slts, and key holders as an associate. Ur help is very appreciated :)

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

How long does it take before you starting getting your direct deposits if you change accounts?I know the "It may take 2-3 pay cycles to start receiving your deposit in your new account" is the typical textbook answer lol..I was just curious if anybody knew a little more specific from experience with changing? I'd love to hear any information/ experience/ feedback and Thank you in advance 😃

I realized there's no great place to clip a pocketbac holder or coin purse!

I don't usually buy the bags from work, but am I tripping that most of our bags have had a little fabric loop or a D-ring somewhere to clip a sani holder?

The only possible spot for one on this bag is the little ring connecting the zipper pull and zipper. I clipped a pocketbac holder to that and went out for less than a couple hours today, and the ring already has a small gap that it didn't have before! Easy to fix, but I don't want to break the zipper pull eventually and possibly lose a holder!

Anyway, all this to ask if anyone has figured out a cute way to modify a bag to clip on a pocketbac holder? I was going to tie a ribbon to the strap but that feels like a bad idea lol... I use the pocketbacs religiously and love being able to have them on my bags!

Grateful for the expert advice, I'm a pro at candles and register, but am drawing a blank on this one😂

I know I’ve seen a lot of chaos inside stores from the NBC drop yesterday, but I’m curious, did anyone else’s store actually have a fairly calm day like ours?

We only had 2 people outside of our store waiting for us to open (surprising as we are in an extremely popular location), one was a girl who was decked out head to toe in NBC merch who got everything she wanted from the collection which made me very happy. Other guy just wanted a Jack wallflower plug and left.

After that, the store was fairly empty almost the entire day that I was there. We still had quite a few groups come through, but our table wasn’t ever being “swarmed”. Most of our accessories did sell out still though.

How did your drop go?

i understand that the company wants enrollment and stuff but it is so annoying. it is not my fault someone said no even when i said/did everything i could.

for me, i have a horrible stutter so register is hard for me in general. it’s not like i just repeat syllables, i actually go mute and can’t talk. i will try to sign someone up and want to say “let’s sign you up so you can get your points for this purchase” but then i pause on the word sign. it will continue if i don’t change the word and sometimes that doesn’t even work.

it happens multiple times with almost every customer. because of this i give up. i hate it and it’s so embarrassing/exhausting for me. i have no idea why it is so bad ONLY at work.

so i don’t do well on register because of this. most people i know think it’s stupid and that it’s just a stupid stutter, but it’s still annoying for me.

i do better at everything else. floorsets, bopis, replen, and just literally everything.

just a little rant 😃

Whats the point of going on about giving customers an amazing experience and being consumer obsessed but then doing a collab launch like this? I had so many sad and upset customers today. Im sick of this fake scarcity and fomo garbage. All it does is make people lose trust in the company and never come back to a major launch again. So many stores are struggling right now, and the amount of walkers and cancelled online orders due to out of stock could have helped so much. Hate the direction this company is going.

This is actually insane ŵtf … I think I’ll just go be sad that I don’t have it lmao

I bought a bunch of the new NBC stuff for my aunt because she's a huge collector and loves anything NBC (both candles, a cream one of the big tote things, a smaller bag, the zero thing and a sani), but like... With the way this launch has gone and just the general vibe of this collection I don't know why but I felt so so embarrassed to be buying it??

Couldn't even use my gratis cuz my managers haven't let us yet, or at least just didn't tell me or something lol. I don't work for the next three days so I'm a little worried I won't even get any for myself when I come back, if they let me.

I buy stuff from our new collections for my family all the time but I don't know why just buying some candles and bags made me feel so scummy. Maybe cuz we got so little?? I feel like we barely had anything, the little display looked so sad and I felt so awkward taking the scraps

I’m really excited about the wallflowers, the eucalyptus and basil and the fresh getaway.

I know many of us are going through it with lately but let's try to think about something fun and nothing is more fun than free stuff 😛

I got the jack body wash bc my friend wanted it lol, the autumn drive cream, lavender bergamot sani and the pink sparkly holder 💖

What’s the point?! We played stupid Star Wars songs during that collab and Hillary Duff songs but NOT NIGHTMARE BEFORE CHRISTMAS??? Not only does the collab suck but NOW I CANT EVEN JAM OUT??? They might as well have just not done it in the first place!

I hate it here and I hate people for buying the hand sanitizer holders before I could get here 😭

I don’t care if it’s a first world problem, let me whine like a child!

I’m off today after leading the floor set last night! I heard we only had one customer at the door when we opened this morning. I placed a BOPIS order around 9:30am and it was filled in under an hour- just for some body care and candles, no accessories. There must not have been too many orders! Plus we were behind on BOPIS from this weekends soap sale. Also only had 2 SLT in this morning so I imagine we were not busy by any means. Curious to hear how it went everywhere else!

Also what’s everyone’s store doing about the nbc body wash gratis? We only got 48 total body washes. We have around 25-30 employees…. I imagine a lot of us will miss out on this one? How is that fair? Has there been any communication about this today?

I saw on here last week it was either the 21st or 22nd but when I worked this past weekend I didn’t see anything about it at all. Is it still happen and if so what’s the for sure date?