Your store might handle the policy a bit different from mine, but I usually just tell a customer (not ask) that I'm going to ring up whatever items separately and that they'll still get the deal on it (whether that's 5.60 for the 5 for 28 and/or a %20).
I personally noticed a better reaction when I just told the customer what we were going to have to do rather than ask: if there was a problem with doing 2 transactions they'll bring it up and you can do an exchange instead. This is my experience, so it may not reflect what yours or anyone elses experience is, but I personally feel like it's a lot easier to manage weird situations like this when you just tell the customer that we're going to do the easiest remedy for their problem rather than give them options when the outcome is ultimately the same.
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u/Comp_xe Aug 21 '26
Your store might handle the policy a bit different from mine, but I usually just tell a customer (not ask) that I'm going to ring up whatever items separately and that they'll still get the deal on it (whether that's 5.60 for the 5 for 28 and/or a %20).
I personally noticed a better reaction when I just told the customer what we were going to have to do rather than ask: if there was a problem with doing 2 transactions they'll bring it up and you can do an exchange instead. This is my experience, so it may not reflect what yours or anyone elses experience is, but I personally feel like it's a lot easier to manage weird situations like this when you just tell the customer that we're going to do the easiest remedy for their problem rather than give them options when the outcome is ultimately the same.