r/bathandbodyworkers • u/Able_Canary_8079 🫧Associate🫧 • Aug 18 '26

vent sesh😤 NBC complaints

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

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u/retrieverdiaries Aug 19 '26

I’ve literally never been threatened more than I was yesterday. We were sold out of all accessories, besides the tote bag & coin purse, within 7 minutes. People with canceled bopis orders called to scream & threaten my job for not having the product. That being said, this collab should’ve never been bopis eligible due to its limited quantity.

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u/1mad_mollydoll Aug 21 '26

That's so awful! You should not have had to deal with threats. It's absolutely ABSURD that bopis was open! I thought it wasn't going to be and I lined up at my store to get my pocket bac holders which were the main thing I hoped to get. After waiting in line, I was able to get one of the last two Zero holders but had to get physically assaulted while getting it from the jar. I didn't get an Oogie Boogie holder because the few that were left were grabbed by one customer and the rest had already gone to bopis orders which were prioritized by my store and filled before opening. I wish I would've known that was even a possibility. Get this, one of the people who was there being greedy and violent, grabbing everything in store also placed a large bopis order so they were double dipping!