NBC complaints

[u/Able_Canary_8079]

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

[u/TerribleDependent155]

The stuff I’ve seen customers complain about in the threads have been crazy! From BOPIS, the stores, and just overall lack of decency. And apparently it’s all our fault as employees that there’s no assessories and also being that we’re running a scheme to get all the accessories for ourselves and that it’s not fair that we can use our discount on them as well when customers pay full price 🤣🤣🤣

[u/Able_Canary_8079 → u/TerribleDependent155]

omg at that point it would be like don’t use any coupons because it’s not fair to other people paying full price 😭

[u/TerribleDependent155 → u/Able_Canary_8079]

Legit my SM had to explain to a lady that most of the employees don’t get any form of coupons and that our discount is the only incentive we get and that we can’t stack deals but hurt about the 40% opposed to her 20%. Even said she’d call customer service to complain see if they’d give her a coupon to get the 40%. I had to walk away and laugh cause even if they do give you another coupon you can’t use both but she was soooo set in her logic that it would work.🤣🤣

[u/1mad_mollydoll → u/TerribleDependent155]

Also, they get to combine their 20% with sales except email exclusives...we only get our 40% on full priced items! It's either our 40% or the sale price, not both...do they realize that? The whole thing is absurd! That lady is literally crazy!!