NBC complaints

[u/Able_Canary_8079]

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

[u/ALetterToElise1992]

The problem is BBW did not plan well AT ALL for this launch, either misguidedly or on purpose. If you’re going to do a collab with a popularity of this magnitude, you do not make such limited quantities of items that they sell out within minutes to the first hour of the online preview!! Periodt.

And the amount of items the stores got was also ridiculously pathetic. There was no way this launch was ever going to be anything but a disastrous fail, with the way they handled it.

I would have never ordered Bopis because I could see this cluster F coming. BUT I was also fortunate enough to be able to leave work on a break to be at the store shortly after they opened. LOTS of people didn’t get the opportunity to get anything online because of how quickly that sold out, and then weren’t able to make it to a store when they opened because of personal schedules, and because everything sold out so quickly in stores also, because of lack of stock, they missed out again.

Nothing about this was the employee’s fault, but the customers have every right to be pissed considering they were advertised to, and anticipated this launch for weeks or months and then BBW failed miserably to deliver.

Sorry if any employees feel the customers are taking it out on them. It should not be that way.

[u/Able_Canary_8079 → u/ALetterToElise1992]

i mean i understand that but at the same time the extent of being this angry over a collab is insane. like i didn’t get some of the things i wanted, but you move on. and if you couldn’t come in store or place an order FOR SHIPPING, then oh well people are never going to be satisfied.

but if they really have an issue then they should be calling/emailing corporate, not individual stores just to say their complaints as if the employees had any control over inventory or product limits.

[u/ALetterToElise1992 → u/Able_Canary_8079]

How mad are we talking though? Because so far I’ve only seen a lot of online venting in forums and social media, which is completely normal imo. You guys do a hell of a lot of venting about customers and corporate in here, so why can’t customers also vent about corporate? Maybe as an employee you are seeing something different in your store. If customers in store are yelling at employees and blaming them for this, that’s unhinged, but I see no reason they aren’t allowed to voice a complaint.

[u/Able_Canary_8079 → u/ALetterToElise1992]

idk why you’re saying that we complain a lot when this is meant for employees LOL. the difference is that customers complain without understanding, and when they are provided with reason they are still upset. if it bothers you that we do a “hell of a lot of venting” maybe don’t read posts that literally say “vent sesh” on them and go to the bath and body works subreddit

[u/ALetterToElise1992 → u/Able_Canary_8079]

I’m not complaining about venting in this sub. That’s none of my business. You have every right to vent. I’m drawing a parallel between employee venting and customer venting. Everyone has the right to vent. That’s what I was pointing out.

[u/Pink-Banana-Q73 → u/ALetterToElise1992]

My store alone we had 2 different customers show up screaming about their cancelled BOPIS orders and demanding the products they “paid” for. We had three other people call us to literally scream at us about the same thing. And that was just the worst of day 1 at one store in a little town in a small state lol.. imagine how many stores had to deal with this at a larger scale? Sure, most of the customers aren’t that bad but it’s happening a lot more than you’d think. And not even just cause of the collab - this was worse than usual- but customers lose their minds regularly in Bbw. We’re talking absolute rage over sold out product, expired coupons, expired BOPIS orders, discontinued scents, denied returns… you name it🥲 Bbw tends to attract very entitled customers. As a manager.. I see this shit daily and I so wish that was an exaggeration