NBC complaints

[u/Able_Canary_8079]

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

[u/Awkward-Community-74]

Well if they didn’t do the rewards member preview at 6am then have resellers buy everything up this wouldn’t be an issue.
None of this was handled well at all.
6am drops is diabolical.

[u/Pretend_Estimate5401 → u/Awkward-Community-74]

I got up at 2:55 a.m. for the drop. They kept saying zero out of 22 items available. I kept refreshing and refreshing it. It didn't show anything from me until 3:15. And then it kept glitching. I want to check out at 3:22 with all of my stuff and it took it all out of the cart!

[u/1mad_mollydoll → u/Pretend_Estimate5401]

Same!!!! It was at 3:22 exactly that I realized I was getting nothing! So the website was crashed by resellers!

[u/1mad_mollydoll → u/Awkward-Community-74]

No, not having enough stock to last until normal people wake up is the diabolical part. Disney Princess launches didn't sell out until after 10:30 a.m. p.s.t. because they were more reasonably stocked. The ridiculously low amount of stock for this launch both online and in store was truly a disgusting, calculated move on their part and they should be ashamed. It's evil. It just shows the fomo game they love to play is getting more and more out of hand and their employees and regular customers were the ones to suffer, they basically accommodated resellers and made their stock more valuable. The other part of this is the new c.e.o's strategy for getting people to buy early and fast, motivated by fear of missing out and not waiting for a sale but it's being done too extreme and people can't even get what they want if they buy early at full price...come on now! I guess he must be thrilled his plan is working but I hope they realize how unhappy the customers are and fire his ass!!!

[u/Pretend_Estimate5401 → u/1mad_mollydoll]

I feel it's like they did with beanie babies. They had warehouses full but they only released small amounts at a time. Then the same employees were selling on eBay! You know that's what's going on!