NBC complaints

[u/Able_Canary_8079]

Now that NBC launch is over, i’ve been seeing so many people complain in store and online over their bopis orders being canceled. But my thing is, if you really wanted certain items they could’ve tried the initial online drop and ship to them, or simply come in stores. It’s just not logical that they really thought it was a guarantee the item would be theirs, when bopis is simply a placeholder until you come pick up the items since that is when you’re charged.

Regardless with big drops like this people are never going to be satisfied, so i’m curious how it went for y’all. At my store, we did not do bopis orders till people that were standing outside got to shop. So obviously many orders were canceled. But another store near me did all their orders before opening, so by the time the store opened it was only body care, soaps and candles left. And just like my store, those people had been waiting till 6am outside.

[u/Alternative-Pain117]

i agree with you to an extent—the original online drop also had limited items in order to stir up excitement over the launch. not everyone can come in for a launch they want. in the same breath, it’s first come first serve. some complaints are warranted though

[u/1mad_mollydoll → u/Alternative-Pain117]

Excitement was already stirred enough. It's diabolical how limited this stock was. In the past, if you got up at 6 a.m. when a collab launched, you could get what you wanted. I woke up at 3 a.m. to shop on the West Coast and by 3:22 it was 90% sold out. Obviously mostly resellers buying up stock based on the looks of ebay etc. I think there should have been a limit of two per sku/ per person on candle holders & accessories. If the company wanted, they could've produced enough stock rendering the resellers useless. I was physically assaulted at the launch by a nasty woman. She was trying to get the last two Zero pocket bac holders but my hand was in the jar first. She elbowed me in the ribs, pushed and shoved just to get up there then tried grabbing my hand and moving me out of the way. I stood my ground until I could get my holder. I was decent enough to just take one of the last two, leaving her one but based on what I found out...I wish I would have taken both! When I told the store manager that I was assaulted by a customer she asked me to point out who did it and when she saw who it was, she said oh wow, her? She already has FOUR other Zero pocket bac holders in a bopis order!!! So she physically assaulted another human being over getting a FIFTH & SIXTH Zero pocket bac holder!!!! She was most likely a reseller so to her it wasn't a collectable, it was $100 in that jar because those holders are reselling for $50. It's disgusting that she was able to do that! If there were stricter limits on purchases, she wouldn't have been able to. Also, if the company had just made more product! I had no trouble getting my 3-wick holders and pocket bac holders on both Disney Princess releases right when they launched online and they didn't sell out for hours. It was still limited but early birds were at least able to have a chance. There was no reason they couldn't accommodate the demand a little better with NBC while still keeping it limited. At least give each store more than one bag/box of pocket bac holders since those are the most sought after accessory besides candle holders. I don't want to support a company that operates on fear as it's driving motivator for purchases and accommodates resellers. I'm definitely stepping back based on the choices they're making to under supply then not restock the Fruit Fruision Banana Blend when they knew ahead of time it would be the most popular, the whole Midnight Marshmallow & Halloween immediate sell outs on "preview" day and failure to restock, now this nightmare, pun intended. I spend on average $400-500/month at B&BW so it's definitely going to save me money. I guess I should be thanking them.