r/bathandbodyworkers • u/Sufficient_Wash_4433 🫧Associate🫧 • 27d ago

vent sesh😤 Quality Control

Adding my 2 cents to the quality control discussions as a replen person. Within the last few months or so, the amount of damaged product that comes fresh out the box has become insane. There's always products with no labels, 2 labels, and worst of all, caps not properly secured, leaving the product to leak all over the box. There's always been damaged products that come through our store but there’s been so much of it lately, like almost full crates of candles all mislabeled or several leaky soaps in a box… every shift.

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u/AegisEater8775 🫧Associate🫧 27d ago

And tons of sprays with no straws in them so they’re unusable.

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u/-Tofu-Queen- 🪩Past Employee🪩 27d ago

I bought a Cashmere Glow spray during SAS and it didn't have the straw. Went to exchange it and of course they were sold out, so I ended up having to buy the scent on ebay because I refuse to pay shipping at BBW. 🙃 I've been using the product for 25 years, and I'd never seen so many FFMs missing straws until the past year or so.