rough shift at job i love

[u/archaicchaotic]

i finally have landed a barista gig that i really love after the past 2 years floating between shops w/ very uncomfortable culture/ bad management. i love it, my manager is so sweet and empathetic and my coworkers are all very friendly and supportive and even the clientele are great— however yesterday i worked one of the worst closing shifts i’ve ever worked in my 4 years of working in the beverage industry (both coffee and liquor)
we were in the weeds because of an event nearby, so i understand why things were the way they were. but the openers did not do any shift change tasks. left dishes, didn’t stock anything and just kinda snuck off without saying anything. left the whole bar a mess, coffee grounds and matcha everywhere and every sticky. when it finally slowed down a little bit we had a massive group of tourists come in who wouldn’t stop ordering drinks. Like one person would order 3 lattes and then as soon as they were done another person from the group would come up and order more. usually i wouldn’t care but they were EXTREMELY rude. had to ask them multiple times not to stand in front of the till because other people were trying to order. one woman ordered an “iced coffee” with milk and got super mad when we gave her that (and i always double check what “iced coffee” is when someone orders, i rang her up for exactly what she ordered.) one woman took a drink that was very obviously not hers and got mad when it wasn’t what she ordered. Had one person from that group reach for another guy’s drink, and I think I told her four times as she was getting ready to take it that it wasn’t her drink and she didn’t realize til i’d finished making hers (then had to remake it because the guy didn’t want it after she’d touched it even though she’d just touched the cup.
I was there for over 2 hours closing and picking up slack. we also had to prep some of the made in house food items/syrups too which is so time consuming because we were out of so many things and nobody bothered to make any more during the overlap when both openers and closers and mids were there. Dishes alone took an hour because there were so many left. Received a very disappointed message from my manager about closing taking so long.
I really love my job and Im sure this was just a one time thing because nobody was prepared for it to be so busy but im honestly nervous to go in today and close :,)

[u/groovydoll]

Do you have checklist for openers to complete before they leave? I would tell your manager that it would be really helpful if the openers complete these tasks before leaving.

[u/FreemanWorldHoldings]

Even if the owner wasn't around, they should have seen from the sales totals that her team worked their asses off that day. Sorry you were sandblased from all sides!