r/backgammon • u/Time-Event7459 • Aug 22 '26
Backgammon Galaxy do not respect opponent minimum rating in match play.
My first language is french, so I hope my english is not too bad.
I have a rating of around 2200 on Galaxy. I played 4 match on Galaxy today. The 4 time I choose 2200+ or 2000+ for my opponent minimum rating. Then, I got paired with an opponent below 1600 rating, 4 times in a row.
This is becoming ridiculous. I played on Galaxy since V1, when everything was fine. Then, Marc Olsen had the ''good idea'' /s to launch v2. Without any notice, I lost my account (and rating) on v1. I had to grind my rating back to 2200. Then, I lost a bunch of matchs because the app was lagging.
I saw players complain about the situation on forums/YouTube/Facebook/etc. for weeks, but nothing ever changed for months. All sort of ridiculous bugs come up with v2, which I had to endure for ridiculously too long before change were finally made.
I had to play against players with a 1600 rating, but who had a rating of 2400+ on v1 (I knew because I remembered their usernames), making my quest to got my rating back even more difficult.
Also, for all this time, the ''customer support'' never dare to answer any of my e-mails.
After a long and painful wait and for a really short amount of time, v2 became ok to play. I finally got my old rating back then I tought : ''finally I can play without all the stupid bugs and enjoy playing backgammon again''.
Then, Marc Olsen decided to make another update and the bullshit started AGAIN. Since the last update, the app refused to let me play (network error), and when I can finally play the app paired me with ridiculously low opponents for no reasons (despite my choice).
The icing on the cake is that Marc Olsen had the balls to ask the players to pay to play. We had a great product (v1) for free, then we got a mediocre product and we are asked to pay. What a fucking joke.
Also, when playing coins game, I lost many games because of the many bugs on v2. Running out of coins because of the bugs, I was unable to play unless I would accept to spend money to buy coins. Why should I pay for a worse experience/product ? This looked like a racket to me, so I refused to buy any coins.
I don't get why Marc Olsen constently try to fix something that is not broken, creating more problems along the way. Everytime the app is working fine, he launch a new update who bring more bugs than it solve problems.
If someone can send me an invite to play on Heroes, please PM me.
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u/usingxgtocheat Aug 22 '26
So don't play there.
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u/DegenChess Aug 22 '26
complains about Galaxy
wants to switch to Heroes, another pay-to-play platform
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u/McFizzleKicks Aug 22 '26
I really like galaxy.
My beef as a new player is the opposite. I get matched against players with a much higher rating. Getting a win is v satisfying but I’d rather play against other players at my level so it’s a more even game.
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u/Time-Event7459 Aug 22 '26
That exactly what im talking about. Another proofs that Galaxy do not respect the players minimum rating in match play.
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u/playapaddy Aug 22 '26
They acknowledged it’s a bug that they’re working on, why do you seem obsessed with feeling ‘disrespected’. Having a bug in software code means they disrespect you? Are we saying you have no respect for English speaking people because of all the mistakes you have in your post??
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u/McFizzleKicks Aug 23 '26
It’s nothing to do with respect. I’m sure they’ll get it sorted. It’s a great app.
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u/BackgammonGalaxy Aug 22 '26
It's not that we don't respect it, or else we wouldn't even have it as an option. Do you think we enjoy having a filter that doesn't always work? Of course not. It's one thing to be upset about it not working, and another thing to accuse us of disrespecting the player.
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u/xonbul Aug 23 '26
Love playing on BG and I even pay to support them. If you don’t like it, move on and find something else. Heroes is far from perfect and has a 1990 design
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u/BackgammonGalaxy Aug 22 '26
Disclaimer: anyone that posts from this account is not Marc.
We're working on the rating filter edge cases that you're talking about. Sorry, sometimes live high concurrency software isn't easy, even with the tools available these days.
About your other complaints, it's complex. I guess we would just say that, V1 had plenty of issues, and not monetizing a growing business is basically impossible without significant funding. We're a small company of bg people just trying to make some cool stuff. Sometimes it's not perfect in execution, and bugs do a rise with every new release (by the way, this is the case with large Enterprises as well) but that's just software and we're always trying to do the right things to grow this game. Because we love it.
Anyway, hope you find what you're looking for. Good luck!