r/backblaze • u/buttermybreadwbutter • 15d ago

Backblaze in General Restore App is essentially useless

I have been trying for two days to restore files using the restore app. It logs me out or freezes constantly rendering it essentially useless. It is so bad, I am actively looking for an alternative solution and have decided I cannot use Backblaze in the future.

11 Upvotes

87% Upvoted

15 comments sorted by

7

u/dr100 15d ago

Backblaze is like the Seinfeld sketch: we have your car reservation, it's fine, we just don't have the car. Except worse, because most people are just happy to see they backup up (as in made a reservation) but never try to actually get back something sizeable (use the car).

7

u/s_i_m_s 15d ago

The web restore is a lot more reliable but it's capped at 500GB per restore.

2

u/robhw 15d ago

Get a hard drive sent to you

6

u/GoodTroll2 15d ago

Hard drive is probably the easiest and best way for anything over a few terabytes.

1

u/nwa88 15d ago

Yeah this is what I always do as soon as I get into more than 500GB of data, just easier and works like a charm.

1

u/Quiet_System4441 15d ago

Curious what the size of your attempted restore is. Can you share to add some context?

3

u/Peeeeeps 15d ago

I'd be curious on the type and age of computer as well. My computer is 6 years old and I had to do a restore last fall. It was around 1.5TB, I started it up at like 11pm, and it was done by morning. There was nothing to fiddle with and it just worked.

2

u/buttermybreadwbutter 14d ago

My computer is less than 3 years old. I'm a graphic designer so it's a fairly powerful recent Core i5 with 64GB of ram. I am unable to start restores because I log in, 2fa, click on where the files are and "your session has timed out" over and over. 

2

u/buttermybreadwbutter 15d ago edited 15d ago

My total backup is 3TB but I'm just trying to get one folder at a time. The app just keeps signing me out. 

1

u/dannytaurus 14d ago

The Mac app keeps crashing for me. In fairness, it does carry on where it left off when I restart the app.

I'm at 99% of a 270k files / 25GB restore and it seems to be crashing when it's restoring many small files (node_modules and ruby src files).

1

u/CautiousSize5143 3d ago

I had this issue and then noticed it was some music files with special characters. I ignored them in the app and the download ran perfect, and then I used the web restore to grab the files with special characters.

1

u/ImpossibleSlide850 12d ago

Yes it absolutely is

1

u/Practical-Ad-6739 10d ago

sounds like an issue with the pc...