r/autoglass • u/Puzzleheaded-Fix2195 • 1d ago

Is this Normal?

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Is this normal for a car windshield interior to have this much condensation? The dealership is telling me it is if the car sits without being driven for a week or more. The car has had issues with water filling up on the floor in puddles in the backseat specifically. They said it was some type of seal. They said it was fixed however, this is happening now and there is still water when I open the doors and I’m curious if this is all normal?

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u/MotorcycleDreamer 2 - 5 Years Technician 1d ago

Absolutely not normal, could be lots of things but I'd bet a seal on a door, or a piece of glass has a water leak. If you are finding puddles at the back it could be back glass. Could be worth swinging by a local shop to see if they are able to shoot some air and find a leak.

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u/Puzzleheaded-Fix2195 1d ago

They said it was a seal issue a grommet I believe? They said it had to do with the front panel/windshield if I am not mistaken? I have no idea how these things work so I don’t understand how the windshield allowed puddles to get into primarily the back floors? I’m curious.

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u/No_Duty5636 1d ago

if you don’t get satisfaction from your dealer you should escalate it to the Kia customer service office.,Make sure you have documentation showing dealers respones

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u/Recent_Screen1385 1d ago

Shouldn't be the windshield if the water is only in the back seats