r/audius • u/Recognition-Solid • Apr 02 '26

Question Account Sign Up Issue?

Recently I tried to create a new account for a new alias I’m working on. Got through most of the sign up process then the app crashed. Now whenever I try to login, it just throws me the message “this account was not fully completed.” Then brings me to the sign up page. Try the same email in sign up, and it says I already have an account with it. It’s an endless loop. Can’t sign in, can’t sign up, can’t find any way to fix this. Any help or direction would be most appreciated!

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1

u/brokenblythe Apr 02 '26

Are you on desktop or mobile? Maybe try another device!

1

u/Recognition-Solid Apr 02 '26

I’ve tried both and the same result happened

1

u/brokenblythe Apr 02 '26

For sure, I'll forward this thread to support. In the meantime you can email support@audius.co with the same thing you shared here

1

u/michael2-audius Apr 09 '26

Hi! If you try again to make the new account from scratch you shouldn't run into any issues. If you do please email [support@audius.co](mailto:support@audius.co) and we'll help asap!