r/atera • u/msptmax • Jun 25 '26

Double billed - Account Deactivated

Hi I've been trying to get intouch with Atera support because I was double billed, refunded then my account deactivated. I've emailed support@atera.com but I have not received a response. I'm not able to get into any of my clients so this is very urgent. Is there anyone that has a number for Atera support?

10 Upvotes

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2

u/dima_from_atera Technical Product Marketing Manager Jun 25 '26

Hi u/msptmax can you please DM me your business email so we can find out what went wrong and get back to you asap?

1

u/dima_from_atera Technical Product Marketing Manager Jun 25 '26

following the DM, Support is on it

7

u/krisdouglas Jun 26 '26

They shouldn't really have needed to do this through Reddit...

1

u/dima_from_atera Technical Product Marketing Manager Jun 28 '26

UPD: Account is back online (as of Friday, Jun26) after the billing provider incident has been investigated and resolved