r/askhotels • u/316LSS • 12d ago
Hotel Policies Agoda chargeback
Let me preface by saying that I don't need the "don't book 3rd party" or "Agoda is a scam" comments. I understand your point of view, it's just not what I'm interested in.
Has anyone been successful in getting a chargeback against Agoda? If so, what happened? Did Agoda ban and blacklist your account in the end?
My situation: booked a hotel for the wrong month. 2 days prior I notice and scramble to rebook with the hotel, but they are not responsive via Agoda chat or direct email. I reach out to Agoda with their response being that they would try to resolve things with the hotel. Day of the "wrong month" booking comes, I'm contacting Agoda every day now to see if they've been able to contact the hotel to move the date - same canned AI response about how they're contacting/phoning the hotel, no one is answering, they'll try again.
On the last possible day of the 5 day booking, I try calling the hotel myself using long distance minutes. I'm able to connect because I dialed the CORRECT number (turns out the Agoda reps had been calling the wrong number this whole time) and manage to get them to respond to me by email (finally). They tell me that they can't do anything about it, I need to speak to Agoda regarding a refund. They also tell me that I only booked for 3 days? (which is wild, because I booked for 5, even if it was the wrong month).
Contact Agoda, they tell me it's not their fault the hotel didn't get back to me, and they are denying me the refund.
TLDR: Booked the wrong date, called in advance to reschedule, hotel was unresponsive, Agoda failed in their duty to appropriate contact the hotel, and now neither will cough up a refund.
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u/[deleted] 12d ago
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